Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If the item has a total cost of $750 or more it will need to be returned with a signature confirmation. If the seller provided a label, they may have added the tracking number for you. If not, you should manually add tracking details to the return. For all Eligible Returns, Sellers shall pay the cost of such returns, including return shipping, and eBay will issue credit for the amount of such costs. If ⦠If you use an eBay returns label, tracking details are automatically uploaded. Because you used the label provided by eBay, the tracking number is already in the system. Double check that your information is correct; falsifying a customs form is against the law and eBay policy. Here’s how you can let the buyer know about the label from the View return details section: Use the carrier’s shipping calculator to find out how much return shipping will cost. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. If you’re sending funds to cover the shipping cost, the buyer is required to fill out the customs forms. Once the 3 business days has passed, you generally have up to 21 business days after the request was opened to ask us for help. Note: Return Services is not available in all countries or territories. If you don't ship the return by that date, we may close the request and you will not receive a refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. If you didn't get your item, you're covered under eBay Money Back Guarantee. If you no longer want an item, most sellers offer returns. Tip If no action is taken, eBay may automatically issue a refund on your behalf two business days after the tracking number shows a confirmed delivery status. 30 days later tracking shows âin transit to senderâ but still no delivery info. If you’ve accepted the buyer’s return or offered to send them a replacement, you can choose one of the following options to let them ship the item back to you. We recommend using a tracked service for return shipping. Ask eBay to step in and help for buyers If youâve asked your seller to help with a problem and theyâre not able to resolve it for you within 3 business days, you can ask us to help. 1 min article; Appeal eBay's decision about a return or missing item for buyers. View cart for details. Depending on the listing, you can return one item or multiple items. An item should be returned in the same condition in which it was received. They can then print the label and use it to send the item back to you. If you use an eBay return postage label, tracking details are automatically uploaded. If the seller states in their return policy that they don't accept returns, If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the, Opening duplicate requests using other buyer protection programs, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the buyer's address on the Order Details, Falsely claiming an item was not as described, Returning an item other than the original item received, Using or damaging an item and then returning it. A Return Material Authorization (RMA) reference field is optional and can be printed on the label and your invoice, to help you track the status of your return shipments. Here’s how to send an eBay shipping label from the View return details section: Return shipping labels don’t include insurance. If the seller provided a label, they may have added the tracking number for you. Can I return more than one item from my order? Buy an eBay return label. If you use an eBay return label, tracking details are automatically uploaded. Note: Declared value on this service is limited to US$1,000 or local currency equivalent. Offer you a partial refund and let you keep the item – This can be a good compromise when the seller doesn't accept returns, but wants to offer you a gesture of goodwill – say if you ordered the wrong thing by accident. If you use a Shippo return label, a tracking number is automatically uploaded. Since you’re the recipient of the parcel, you are responsible for paying any customs, brokerage, service charges, or duty fees. You can get your label printed at a participating Canada Post location by bringing in your QR code. Ensure the buyer uses a tracked service and includes signature confirmation for items with a total cost of $750 or more. If not, you should manually add the tracking details to the return. Enter the tracking details and the name of the carrier. Other ways to send the item back You and the seller may come to an alternative arrangement about returning the item, such as bringing it in to one of their stores. Always print return labels through eBay so that eBay can see when the item was received. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. Make sure you add tracking details to your return to help protect against delays or issues in the refund process. Send you a message – The seller may ask you for some more details about your return request, or offer to let you exchange the item. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers’ purchases. These charges are based on rates eBay negotiated with USPS and are typically less than what you would pay at the post office for the same item. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label won’t be available. From More actions, select Add tracking number. For more information, see our Condition of returned items policy. When using your own carrier, make sure to upload the label and tracking details to the buyer’s return request. Tip Step 1 - Select Print Return Label in the Return Services drop-down list and enter the required Merchandise Description. If they agree, you need to send funds to cover the cost. After printing your outgoing shipment labels and receipt in the UPS Create a Shipment process, select the Create a Return link on the Create a Shipment page or from the area at the left. How the seller responds depends on the reason for your return: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original shipping cost. The seller has 3 business days to get back to you. Once your package is ready to go, text its label number to 2USPS (28777) to get tracking text alerts 3 sent right to your phone. If you donât use an eBay-generated shipping label, add the tracking number manually. When returning an item you should always use tracked shipping. If you use an eBay returns label, tracking details are automatically uploaded. Take a look at this article to check the status of your return. If you stated you offer free returns, you have to pay; otherwise, you can ask the buyer to cover the cost. When returning an item you should always use a tracked shipping service and upload tracking. Print a Label Want to track it from pickup to final delivery? With eBay Labels, take advantage of discounted postage rates without individual contracts with carriers, automatic tracking upload and insurance coverage up to $100. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn't packaged correctly, sellers may deduct from your refund to cover the loss in the item's value. Need to return something you purchased? The buyer will then get an email with the order tracking details. Hello, I asked an eBay seller for permission to return item before it was delivered to me. UPS Returns ® on the Web is a self-service returns solution that automates the returns process without changing the way you run your business. Item was held by USPS in locker for 5 days then marked âRTSâ (Return To Sender) with original tracking number. Once you print an eBay shipping label or upload the tracking number, eBay generates a global tracking number, which will appear in My eBay and on the Order details page along with the buyerâs name and the address of the Global Shipping Center. If you and the seller agree, the seller could send you a replacement (another of the same item) or exchange (a different, but similar item). The seller had authorised the return and Ebay issued me with a RM48 Tracked prepaid returns label. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Offer you a partial refund and let you keep the item – This can be a good compromise when you're not completely satisfied with your purchase – for example, if it arrived with a minor scratch – but you're happy to keep it. Enter your search term to display live search results. You can find this date in the details of your return request which will be sent to your Messages - opens in new window or tab with the subject "Send the item back". However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. If the return is being shipped with a different label provider, the seller may have added the number for you. Download the FedEx ® Mobile app, visit our label creator from a browser, or visit a FedEx Office or other participating FedEx location. Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund, including the original shipping cost. 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