I purchased a sunbeam water cooler on friday march 31st from home depot and brought it back on sunday april 2nd. Unfortunate, since most of their actual products are good. PLEASE !!! Finally...got hot water tap replacement after calling yet again! Im sure this is how the knob broke when someone forced it to dispence water when the safty lever wasnt properly lifted, but like I said, it is a pain in the ass to operate and is very stiff and gets hung up all the time. basically 1 tablespoon of bleach per gallon of water. I'm waiting for them to arrive. I find that hard to believe. I have tried numerous times to reach you by phone. After letting the unit run for almost 3 straight days the water was still room temp. Cold water tap leaks.Where can I buy a new tap? I hate to throw it in the landfill but what else can I do with it? Does anyone know where I can find replacement filters online? I have the same problem as Barry C. I need to find a manual for my water cooler. solution for sunbeam broken handles - finally found I have had two red knobs break on my Sunbeam dispenser. It's called 'maintenance' which is a novel concept for many people who lead busy lives. The hot water handle broke without using much pressure. Sometimes, my knob for the cold water doesn't release any water. I am going to take it back to the store and check one of the other coolers. In Dec. the hot water dispenser handle broke. Sunbeam® Products Inc. Will ship. I purchased serveral knobs to have for extra and so far it hasn't broke again. This was my first and last Sunbeam water cooler. So...here's the number to at least initiate your request. I.too broke a hot water handle, but bought one on ebay: http://cgi.ebay.com/Replacement-handles-for-Sunbeam-water-coolers_W0QQitemZ7599092931QQcategoryZ40118QQssPageNameZWD1VQQrdZ1QQcmdZViewItem bought it just now, $6.96 including shipping, will update when recieved. The only problem we didn't have was the breaking off of the hot water handle. Hope it gets here then! Cut off a pice and fit it over top of the bottle Also tried filling it with a white vinegar solution and letting it sit over night. SO, PLEASE LET KNOW IF THEIR A CATOLOG THAT I GET FOR THIS? I feel like a broken record here. I should have poured a little bleach into water and ran it through before storing I guess. Bought for $99 so I guess I got my money's worth. It'd be worth paying a little more... I was told it would take 13 weeks (CAN YOU BELIEVE THAT!!!) Thanks for your help. Sumbeam does not deal with the water coolers. How's that for service. After reading the blog I'd say it's about to become trash. Silly me thought it might be nice to have cold water. Sincerly yours Dorothy, WHAT YOU CAN DO IS BUY 4 OR 5 OF THEM THE SAME TIME,AND THAT WAY YOU WILL HAVE SOOM PARTS OR DO LIKE ME SEND IT TO THE DUMP AND GO BUY ONE THAT DOESN'T HAVE Sunbeam name on it.thates the best way out, and it will save you soom money and a lot of stress. Also, empty the drip tray if it is full. Page 6: Preparing Your Water Dispenser For Use P R E PARING YOUR WATER … Like others, I called here and there. Thanks My resolve: Not to buy anything with Sunbeam on it again. Anyone have a link to that manual or parts list that is mentioned occasionally? even if it is a three dollar hot thermostat! Please check it out. RustyBrick is a New York (NY) Web construction firm specializing in customized online technology that helps companies decrease costs and increase sales. Two of my spigots broke on this cooler. No. It has a plastick rod that sticks up and appears to be a puncturer for bottles. the problem was the top gasket was warped.appears to be heat damage, just glad it did not burn my house down. My water heater element has also to be replaced. My Sunbeam Watercooler system like the one pictured on top of this page is giving off this weird smell that is emanating from the back of the unit. I was told the parts were on back order and would arrive Sept. 9, 2005. Whether it will really get problems solved (broken handles, warped parts, etc.) I have found a way to keep water from spilling everywhere when putting a jug onto this. These coolers are LOUSY. We use the device 10 times a day for hot drinks and the same for cool drinks and an occasional pop. Top Rated Seller Top Rated Seller. I called again Oct. 6, 2005 and was told the parts are still on back order and would arrive Oct. 20, 2005. I am going down to a local water cooler store (Ayer, MA) and see if they can get me one of those ball valve caps that others have written about earlier in the blog. He has read them in the past and there are 9 agents there taking calls but it did take me 25 minutes to get through. We bought our Sunbeam water cooler about 3 years ago. Not able to locate anouther for this cooler. Water has plastic smell just as the 1st one we brought back. 0101 ongratulations, you have acquired a high quality SUNBEAM ® Water Dispenser for bottled water. Trying to find parts for this is IMPOSSIBLE . i have same cooler and water does not get cold, i checked inside, the evaporator has some kind of smelly oil on it, i do not know it leaked gas and oil or not, does anybody knows anything about this? Wait for 10 hours before you open the drain plug because the hot water drains out first and may cause injury. I cut the safety off (no young kids around)so it won't break again. The hot water handle broke and shortly after, the cold water side started leaking all over the place. cause I am a pleased customer. Their phone number is 800 890-4076. When small issues arise with your water cooler, you can often avoid the expense and inconvenience of a service call by taking care of it yourself. I moved to Massachusetts and packed it well with shipping foam and even though the movers shipped it upside-down, when I unpacked it it worked fine. Anyone know anything about lawsuits? Especially with a new baby in the house.Some of us felt sick beacuse of it.Called Sunbeam who said that they had no complaints. The guy at the store said he has seen these machines break a lot!!! I am going to call the number and see if I can get a new one. I had followed the 1-877-383-6399 I'm getting frustrated with it. I have had the same problem with the lack of customer service with this company. Unfortunately I am electricaly challenged and wouldn't know what I was looking at even if I took the silly thing apart. At that time, I was 11 weeks into what was supposed to be 13 weeks till delivery of my handles. > Posted by: Toby D. at March 21, 2006 11:31 PM. all the tubes on the market release t-butanol into the water and other chemicals... Parts Lists, Diagrams, Owners Manuals and Photos available to help find your replacement parts. I need a replacement hot water spicket. Called the 877 number...sure, bring it back to Home Depot. We have also updated our inventory systems and are now fully stocked in all replacement parts. I WENT TO A LOCAL HARDWARE STORE (osh) AND PURCHASED METAL VALVES. Hope this helps. I cleaned it up to find that the whole tank has water around it. She likes HOT Chocolate. I asked the girl what to do in that case and she told me the units can't be repaired! Now my dispenser is leaking and I want to find another. I need the two I have water all over that room and its a big mess. Did it ever get posted to a web site? He is well known & respected for his expertise in the search marketing industry. Is it possible to get a replacement part? My wife yells at me when I turn off the hot feature to prevent the overheating issue (she wants her tea when she wants it and not have to wait) It was after my mom used the hot water... Nov. 20, 2005 Follow-up Hi, My problem is we have a Sunbeam water tank on the unit that has filters, so we just add water, but i can't find any replacement filters. I asked about the warping issue where the bottles sit and he said it might not be good to have the heater on all the time. I AM GETTING MY REFUND AND MOVING ON PERIOD. I don't know what went through the mind of the IDIOT that decided to put left hand thread in the drain at the back. The valves are NOT for a Sunbeam but are for an "OASIS" cooler which has similar 3/8" FNPT valves. ALERT!!! I too have been experiencing problems with the jay. Please DO NOT call the SCAM 800/877 numbers posted here under the name of Elite. i had have the same problems after only 8 month with this POS waterdispenser. In March 2003 I purchased a water cooler from a local store that came from them. My knobs broke twice, I thought that my children were breaking it. Mine leaks slowly that i have to keep a rag under it ever since the 2nd month and my parents' hot water handle just broke last month. I looked on the back of the unit, and my temp knobs were at 5 and 5 for cold water. I have a Sunbeam hot / cold water dispenser. I also have a sunbeam watercooler leak at the bottom and can't find my manual tosee where it could be leaking ihave the hot water switch off don't use it. Whoops! But my grandaughter was messing with it and i needed to replace it. My "casket" is badly warped now, too. It started leaking and ANOTHER MESS... apparently the weight of the bottle creates pressure and thus a leak.. Purchased unit 1000/1001 3 yrs ago. Regards. > this Sunbeam repaired. She gave me a reference number for the call and the whole thing was basically effortless. I just got the cooler in February 2005. i had the leakage also with this Sunbeam water cooler. What is really going on with this company selling products that aren't worth the money you spend. If you want to know where to order the "Nikken Aqua Pour Deluxe" I can be reached at chloeann@comcast.net, I purchased my "Sunbeam" 3-way cooler with bottom fridge over a year ago at Walmart. Any help would be appreciated. Sunbeam should be held accountable. Does anyone has a manual for SUNBEAM WATER COOLER Model YLR2-5-87H3 to share? This thing sucks as a fish tank and a watercooler...........bastards. what a bummer, what setting is the best for the coldest water - i like a glass of cold water not warm, i seem to get warm water from cold , what is the best cold water setting. Do not buy Sunbeams water cooler. DO NOT CALL the local Sunbeam rep. they can't help you. The taps don't break by themselves - people break them. could you please e-mail me to let me know where i could get one. its toxic and crap. I am a call center manager and he reminded me of the call peak times in all help desks. Vice grips and pliers should also work but I need those in the workshop occasionally. My kids have already destroyed the box, hopefully HD will take it back. Also, you will be flushing out calcium deposits as well. This website was not started by me but should provide you a good indication of the lack of service your affiliate, Elite Group Inc. is providing. The little fridge works fine too.After waiting for customer service for over 20 minutes, they told me to restart the machine after unplugging it for one hour. You can buy cleaning kits at Water Depot, or just use a strong solution of baking soda and water. Unit is a Sunbeam Model YLR2-5-90H23. BS ! "We have a Sunbeam watercooler model # YLR2-5-87H3, serial number 0417168. You guessed it the part will be in 2 weeks. $7.75 Tomlinson 1008780 Complete Faucet, White Body with Blue Handle. It the system that sits on the counter with only warm and cold handels. Anyone know a good (cheap) electrician? > since September 2003 and apparently the I love the little fridge option, which goes as low as 38F and keeps my beverages frosty. No customer service and unreliable appliances! I placed an order with Elite Group Inc. in Montreal Canada for the replacement valves on Dec. 27. No taps just push button for cold and room temp. They were really friendly and knew exactly what part needed to be replaced. My WF6000 has been out of use for some time and has developed a raging case of algae in both tanks. It was a pin hole. Matt. ... Philippe Wajntraub. New (Other) C $13.61 . It stopped the leak, but now I have no room temp water. I am going to get another unit (NOT SUNBEAM..but... if someone needs parts let me know.. or if someone knows how to stop the interior leaking.. that too would be appreciated. I think if you got it at Canadian Tire, I don’t think they have the understanding with Prestige that I mentioned. After reading the posts on here, I am convinced that it's not worth my time to get this Sunbeam repaired. i can find my owners manual does anyone know what i can do??? RESOLUTION: Anyway as i was saying the red hot water tap broke off, and I would appreciate it if you would e-mail me back on how much a replacement would cost. She gave me a reference number for the call and the whole thing was basically effortless. I purchased my Sunbeam water cooler at Home Depot some years ago. Heh heh heh heh heh, snort giggle heh hee hee heh Rinse by flushing with 3-4 gallons of clean water. Water has a plastic aftertaste. so,.. i check every time the bottles and take only a bottle that looks very clean without scratches on the bottom till i have time to go to buy a new machine. Since I have other ways to heat water, I cut out the tank and rerouted the drain. Let's see if I get my order in a timely fashion! Does it go away? The 1-877-383-6399 person couldn't even tell me where to get this repaired other than to take it in to wherever they fix fridges. http://www.freshwatersystems.com/c-431-water-cooler-faucets.aspx, Hi all Perhaps this warrents a safety recall given that the hot water guard which is chaep plastic also breaks and some poor sole is likely to get burned twice, once for buying it and once with hot water. I bought a sunbeam water cooler about 2 months ago from home depot. My sunbeam water cooler is only a year old and will not release water from the cold water spout. I purchase my Sunbeam water cooler from Fry's and they have no support with this unit either. If it is missing the same part, I will let you know. Apparently Sunbeam's biggest fault in this WATERCOOLER FIASCO is allowing someone else to use their Registered Trademark Name, (Sunbeam) These Water coolers are NOT Sunbeam's. I was going to try vinegar. If you are having any problems with our customer service please send an email to complaints@elitegroupinc.ca. This worked for me! They should be made from metal. Hi What is this "casket" that I'm seeing referenced? solution; remove the water bottle and drain the basin utilizing the hot or room temp spigits,remove the casket and the basin cap to inspect the ice formation. Returned the unit. I have noticed several folks on this blog who are discarding their similar dispensers and would like to find someone willing to provide this needed part. A leaking water cooler can be frustrating to deal with, but fixing it is a breeze! It could be a loose spigot too but if it’s anything more to it, it’s time to call your favorite bottled water delivery company – Water Boy! Haven't had any problems with bad tasting water since. One time it was the bottle itself that had a small crack which made the water tank spill over. Thank you. SET TO 2 AND SO ON. We've had it since September 2003 and apparently the warranty on it is 2 years so no more warranty for us. I bought 3 red knob (since they broke so easily!) Get no power at all! Just had to write to let you know that Goggle is running ads for Sunbeam water dispensers and parts on this blog site. Of course, this is my opinion only. To all of you who say that they have a bad taste in the water. If the taps on our kitchen sink was made from plastic you can imagine how long they would last. After thawing the block I replaced all the parts and works like a charm. The operator told me since the cooler is more than 2 years old it is not in warranty. The red one is more of a problem. If you check the Sunbeam J1000 Water filtration system containers the boxes they are in have Sunbeam in large 2 inch bold letters white over wide red band on 3 sides and top of box with Sunbeam water filtration system on 4th side . I had 3 posts near the bottom here. my unit sprung a leak... Insert the guts from the new one into the old one, then screw it back onto the cooler. I asked if there was any good will on the part of the company to replace a defective knob due to a design fault(they all seem to break around the same time)he told me that no such good will exists. F e C d 2 J 2 be flushing out calcium deposits well. 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Better yet, crystal mountain sanitization of the top and locate the coils sunbeam water cooler leak the internet for some way keep...