Additional product details can be found by viewing discontinued mattress models from Serta… You say your old mattress is also a pillowtop but without the ridge problem - what brand is it? We actually put our old bed back on the base it was so bad. We did not buy Sleepyhead, purchased from one of many bed stores that is no longer around. As a result, limited long-term owner experience data available. Check out this detailed review by Adrian: “The whole experience with Ecosa has been excellent. The ratings below – based on consumer experiences and the evaluation of Sleep Like The Dead – show how Serta, Inc. compares to the average mattress manufacturer. Be the 1st to review. Sertapedic / Perfect Sleeper. The gel-infused memory foam seems to be at least partially effective in limiting significant heat buildup. Updated on January 13, 2020. Poor motion isolation / couple friendliness from continuous coil models. (See. Learn more. Sertapedic / Perfect Sleeper. Length is similar to that of competitors. Thousands of NZ companies listed. At least 24% of these owners report a sagging problem. Any thoughts would be appreciated on where I go from here. King coil advise sleeping in middle of bed which is ridiculous! Back when torquezone was the latest technology. Conforming Ability Our mattress reviews are honest and in-depth, using our personal experiences to bring you quality feedback on these products before you decide to buy them.. Each person has individual sleep preferences, so take our sleep quiz below to get customized mattress … - finda - You search. Email. Same issue with this one so I am wondering if it is something to do with the split King Base. These issues have been around for a long time. THE MATTRESSES: Serta innerspring mattresses range from low-priced and basic (Sertapedic) to less basic but still affordable (Perfect Sleeper) to average priced and fairly advanced in design / materials (iComfort Hybrid / iSeries). Our consumer adviser Maggie Edwards told Satinder she may have rights under the Consumer Guarantees Act (CGA) to reject the bed. That qualifies it as one of the best mattresses in New Zealand. Serta mattresses are available at Mattress Firm, Sears, Macy's, Badcock Home Furniture & More, JCPenney, and Farmers Home Furniture, along with many other mattress retailers. One-Sided vs Two-Sided Perfect Sleeper Models However, "pillow-top" mattresses, the type Satinder and Sam had, can be more prone to indentations and ridges. We will not be buying Sleepyhead ever again!! As your one stop bed shop we have the bed … After some toing and froing, Farmers agreed. ... Bedstop stock New Zealand's top brands in beds and bedroom furniture. We are going through the same thing. And good luck to everyone getting the problems sorted to ease your back pain and get some decent sleep! Our experience sounds disappointingly similar to other reports to Consumer. Sertapedic / Perfect Sleeper. However, "pillow-top" mattresses, the type Satinder and Sam had, can be more prone to indentations … iComfort Hybrid / iSeries. Perfect Sleeper. Most complaints for customer service have to do with what is perceived as a lack of help and professionalism regarding warranty claims. If you’re a Consumer member, our advisers can provide more personalised advice on 0800 266 786, or you can email them with the details of your case, including who you bought the bed from. Initially, they are often effective at (back, hip and shoulder) pain relief. Some models, however, are double sided and flippable. Sertapedic / Perfect Sleeper. Satinder contacted the Farmers store where she'd bought the Sleepyhead-brand "Sanctuary" bed. Since there is a known issue with the mattress we would advise contacting the store to get it assessed. Sealy is New Zealand's luxury bedding and mattress brand. or less. Durability / Longevity A queen- or king-size mattress must be supported with a bed frame that has a ‘rigid bridge bar with a supporting leg’ and at least five legs or at least five ‘equally spaced hardwood slats’. Which is actually irrelevant as the problem is not specifically related to dipping, but is due to a dramatic range of difference in the level of cushioning across the width of the mattress. Under the Consumer Guarantees Act, retailers and other suppliers guarantee their goods or services will be of acceptable quality. Also see the innerspring mattress reviews and the mattress comparison as well as the information below to learn how Serta compares to competition. Under the CGA, if the product can't be repaired or the failure is substantial, you're entitled to reject it and choose a replacement or a full refund of the purchase price," Maggie says. Owner Satisfaction We Make the World’s Best Mattress. Motion Isolation / Couple Friendliness Serta's parent company is known as National Bedding Company. However, it doesn’t mean that all the best-evaluated mattresses have to cost you a fortune. We had the proof and had to keep insisting our mattress was taken away and inspected. Weight – Ease of Lifting, Moving, Handling The store told us very few people returned beds and it was sorry Satinder and Sam had an unsatisfactory experience. Do not buy a mattress from this business, they are liars. Solution, 50mm memory foam topper. (Learn about deceptive "best mattress" lists.) THE COMPANY: Serta Inc. – in business since 1933 and based in Hoffman Estates, IL – is the largest US mattress maker and has a "C+" SLTD company rating. Learn why you can trust our mattress reviews. They sent a inspector out. See the mattress firmness guide for which firmness may be best for your specific body type and sleeping position. Next bed arrived soft not like a new bed, objected they did nothing. The price ranges are due to the availability of different models within each line. After endless emails, most of which were not answered we had to choose a new type as our bed not made anymore. People 130-230 pounds are better suited, while people under 130 pounds are best suited. You will need your proof of purchase in order to complete any warranty claim Sleepyhead told us pillow-top mattresses are popular but may not suit everyone and it’s trialling new designs that will produce “far less body contouring”. Serta has been making mattresses since 1931. For more information on the world famous NZ made Serta brand – view Serta’s Website . Poor motion isolation / couple friendliness from continuous coil models. google_ad_slot = "2179888176"; But soon after it was returned, Satinder says the dents re-formed and they were sleeping on the couch once more. Also see the mattress guide for large and small people. google_ad_height = 90; We had to deal with blocking/stalling techniques both by email and telephone. Perfect Sleeper. Was looking at the sleepyhead Sanctury but after reading these comments we won't be getting one of those either. Harvey Norman have been great though and now we can choose a replacement- and we are happy paying more . iComfort Hybrid / iSeries. See mattresses and sleeping hot for general analysis. Here's more info on your rights and what you can do: Sleepyhead's brand manager Warren Roach said a manufacturing fault had caused the ridge in the bed’s centre. But pain and pressure relief can diminish due to wear, compression and sagging. Among the various Serta Perfect Sleeper and iComfort Hybrid / iSeries models, non-pillow top models often rate somewhat higher than pillow top models. It’s reprehensible, we have been in a 4 year battle being delivered a bad bed, sent back because of stitching. i am also going through bed troubles with a $4ooo sleepyhead top of the range Sanctuary pillowtop. THE GOOD: Often widely available in stores • many firmness / comfort options • several models affordable. No more. Mattresses are highly personal, so we never publish generic "best mattress" lists – only personalized lists of the best options for you. How can a major Company like Sleepyhead fraudulently advertise their mattresses to be so good when they perform so disastrously? Most recent bed king coil from Harvey Norman a NIGHTMARE bed. The return / exchange policy for Perfect Sleeper can vary by retailer. Sertapedic, Perfect Sleeper and iComfort Hybrid / iSeries are rated compared to the average mattress in the table below. Given the bed's construction, people over 230 pounds tend to not be ideally suited for it. (adsbygoogle = window.adsbygoogle || []).push({}); THE BAD: Fair-at-best owner satisfaction and durability / lifespan (like innerspring beds in general) • noise & poor motion isolation possible from cheaper models. These individuals will likely feel most comfortable on one of the … . Serta New Zealand: The Comfort Group/Sleepyhead Australia: Fiji: Serta New Zealand: The Comfort Group/Sleepyhead Manufacturing +64 9 276 9300: New Zealand: Serta New Zealand: The Comfort Group/Sleepyhead NZ +64 9 … No more than 4% of owners complain that their bed acts as a heat trap. Introducing the latest and some of the most exclusive addition of Serta® mattress collection, to fully complement your night sleep. In addition, the majority of reviews for Perfect Sleeper are not recent but several years old. Prices below are for a mattress only, not a foundation which often costs an additional $100-$300 depending on mattress size. What are Sleepyhead doing to up their standards? Prices usually range $340-$970 (depending on model and size) making Sertapedic an entry-level mattress. The disclosing of specs allows consumers to know what they are paying for and helps them comparison shop. I'm 60kg.) Serta has had 139 complaints filed against it in the past three years which is about average for a mattress manufacturer of its size. See mattress off gassing for general analysis. We have just recently contacted Sleepyhead again and are awaiting a response. The best mattress can take many forms - a mattress in a box, a foam mattress, or a firm mattress. At least 7% of owners report their mattress acting as a heat trap – with soft, pillow-top models having the most potential to sleep hot. Telephone (07) 850 5283. Farmers and Sleepyhead both sent staff out to look at it. That's actually hard to do, as the hump in the middle is much firmer and almost ridge-like, so it throws you to the side. Conclusion, these beds r not fit for purpose/ defective. At least 5% of Serta Perfect Sleeper owners complain of noteworthy off gassing / initial smell. Heat Trap Potential google_ad_client = "ca-pub-3078017963233163"; I went into beds r us the other day and they still tried to sell me the “new improved sanctuary sleepyhead bed after telling them my nightmare and about the morphine I had to be on because of the pain in my back from a sleepyhead bed.