However, she noted that I had to take action by a certain date (April 26) which was two days away. 1. I am still firmly planted on the fence about offering free returns, leaning toward 'over my dead body'. In requesting a return he said that the shoes are too tight - he said nothing about the item being defective/damaged/not as described. You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? report. How to create your return policy. a part of. I'm done with Ebay. Post was not sent - check your email addresses! Select your reason. Active Member. It fixes posts like this one more often than it breaks them. FYI eBay removed the option to exclude buyers below a certain feedback level in the sellers option panel. We're now at a stalemate, I want to follow the eBay process, they don't. But I became fixated on this fact: I SELECTED THE OPTION AS A SELLER TO NOT ACCEPT REFUNDS/RETURNS? I’m sure I am not breaking ground here with this, but for me this is a first time. To qualify for a refund, unwanted products must be: - in the same condition as supplied to you - unused, without installation or data input - complete with any accessories and free gifts offered with it - with the original box and unopened packaging There are some who would have said that I should have just accepted the return in the first place, or just given the buyer the 17.5% refund they were seeking after negotiation. Change ). I pointed out that the photos were included and the description stated the cards were damaged; I told him that the cards would go out ASAP. 67% Upvoted. I stupidly forgot I had free returns on that listing, so I can't charge a restocking fee. A day went by and I started thinking about the wording shown in the Refund Request and what the first representative said. A few days later I receive a “not as described” PayPal claim. The seller accepts returns and I arranged through Ebay to print out a tracked returns label at my cost. The buyer shot back asking to meet him at 17.5%. Extortion is now excusable as long as buyer mails you back anything including a brick. Once you start a … You probably won't win, but if you don't call, the chance of you winning is ZERO. She was hesitant to reply, but agreed with my assessment. She added that not taking action would force eBay to step in and force the return, refund the money and could ultimately impact my ability to buy and sell on the site. I just received an email stating that PayPal has sided with the buyer and they will be issuing a refund from my account. This is the loophole. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. On Wednesday September 18, 2019 the buyer requested a return despite the fact that I had specified no returns in the listing. The only saving grace was eBay allowing us to call back after the fact and get our return label refunded. This was refreshing, given the nonsense I’d dealt with a few times already. share. Now, even clear cases of buyer's remorse are allowed to return. You can let the buyer keep the item. It’s never been my style to run people’s names/accounts through the mud publicly over interactions like this. And that opinion is valid — if I had, I would at least have most of the money that had been sent to me. This video is unavailable. His photo didn’t show as much damage as my photo in the listing did. The unofficial eBay subreddit. The buyer decided to request a refund through proper eBay channels, citing that the item was not as described and in the process taking a picture of the damage to the Chrome card. You can return it even if the seller's returns policy says they don't accept returns. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. It is a 'returns not accepted' item. 1. IMO as a seller its always better to accept returns, as you then have some control. I agree it is very annoying they waited 23 days but they can claim they exhaustible try it to make it work and did not want to give up too fast. I have 14 day returns on all of my items but when looking at 'see sellers other items' the list view shows that for most items, I don't accept returns. Well which one is it? Sellers on eBay have the option of not offering returns, so it's possible you may be out of luck. I just sell locally to avoid all shenanigans. Sep 28, 2018 at 10:12 PM. ( Log Out /  Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. I am not a professional seller, I just wanted to get rid of some of my old tech items and thought I could make some of my money back from the original purchase. It’s out of their hands at this point as the buyer filed the PayPal claim. It's become so bad that it's the topic of memes and the punchline of jokes. i probably get osmo pocket instead." As a seller you are better off accepting returns, this way you can state what condition the item needs to be for a full refund. The seller claims the item is not compatible with his mobile device. This was my response to the claim: September 21, 2019 Note This transaction was completed on August 25, 2019. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. I laughed, explained that policy is ridiculous from a seller standpoint, but ultimately thanked her for her time in explaining things to me — we were on the phone for some 20 minutes. You do not have to accept a return with a No Returns policy, ebay can not force you to accept it. She paid with paypal. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. Returns not accepted is outdated online. Their is no point really... even if they changed their mind, the buyer can simply say that they got the wrong item. Once the money is refunded the case is closed. After the conversation I shot another message over to the buyer adding that I was accepting the refund in protest because my hands were tied; I wanted all of that on the record should this need to be drawn out further. And we had to let him. Had a buyer with a sub 5 single digit feedback in 5 years message me saying item was broken but before he leaves a feedback to send him partial refund and he'll keep it. Does “Returns Not Accepted” really mean no returns accepted? But I certainly won't be surprised if I have to allow a return anyway. However, I also know it is my duty to ask questions before hand, and to accurately read descriptions before hitting a “Buy It Now” button, or even making an offer. Their reasons for not sending the label are nonsense e.g. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. They say, “Buyer beware” but what about the sellers? Does “Returns Not Accepted” really mean no returns accepted? The same day the cards were delivered, I received a message from the buyer. They have a 100% positive feedback and over a 100 reviews. Buying on eBay is literally a licence to steal..... Ebay now excuses partial refund extortions by buyers. You can sue the buyer in small claims court but it may not be worth the effort unless you really want to screw him over. I had three people “buy” the item with a Best Offer option, but none of them paid so I had to relist the items. In that situation I take photos and videos and share that with the buyer before I take it to a FedEx Business center and ask for a receipt of the drop off. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. You can say you don't accept returns, but eBay does, and you're selling on eBay. And sadly, in our hobby of trading cards where the market for our goods is super volatile, buyers have created an environment where they almost always hold all the cards — pun intended. save. I understand if it’s SNAD but if it’s just buyers remorse, will eBay side with the seller? eBay's policy simply states, " If it's faulty, damaged, or doesn't match the description, you'll have to accept their return". "No returns" should not be confused with "No Refunds". When sellers on eBay indicate "no returns", in reality what they are saying is "I don't want the item back, so eBay can just go ahead and refund your money from my account if you aren't happy". It was the two cards exactly as I had sent them. As it turns out, those words mean very little. Specify ReturnsNotAccepted for a listing if returns are not accepted. This story begins several months ago when I posted for sale two Mookie Betts cards. also the seller will get a defect As a seller you have the opportunity to SELECT THAT while creating your listing. 7 comments. When did this portion of the listing form change? I’m on the phone with eBay seeing what if any options I have. The photos showed that the Bowman Chrome Purple Refractor was damaged, and the listing also indicated this. But things wouldn’t go so smooth. They want to be like Amazon and just deal with wholesalers that import from overseas or high margin manufacturers that can sustain returns. Posted by 1 year ago. The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. ( Log Out /  Annoying isn’t it. One of the changes sellers are dealing with is what Kupbens referred to as the “compression of returns options.” As eBay explains on its website, sellers may now only choose from among the following policies: – No returns accepted – 30-day buyer-paid returns – 30-day free returns – 60-day buyer-paid returns – 60-day free returns In my way of thinking is if the seller is 100% sure they are decribing an item to the very best that they can do then why not accept returns . I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. It worked when we sold it. Buyer takes blurry 1990s cell phone photo and returns a different item. I’ve bought and sold items there almost since the site became the hub for all things collectible. Ebay is a complete joke. Also, I felt I had not only shown the cards accurately, but also felt that as a seller I had SELECTED THE OPTION OF NO RETURN/REFUND and by choosing that option, as well as stating it in the description, those words should mean something. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. I refused and instead offered 10% even though this goes against my SELECTED EBAY OPTION TO NOT ACCEPT RETURNS OR OFFER REFUNDS. Ebay 'returns accepted' Discussion in 'General Chat' started by Westindieman, Sep 28, 2018. I send links containing tutorials and reviews of his exact set up showing that it does work and that there is no compatibility issue. Westindieman, Sep 28, 2018 #1. On the flip side, I can also see how frustrating this could be as a buyer. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". Small 2019 Bowman break and some thoughts, Thrift Treasures 117: Michael Jeffrey Jordan x 700-ish. Ebay return not accepted by seller? Slow but it beats the stress and aggravations. I sent the cards with signature confirmation, half expecting there to be some sort of nefarious activity to come. ( Log Out /  Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. Because the sports card market is volatile and returns/refunds should not be accepted in our market. Return the item as it was when you got it, and pack it well If the item you're returning isn't in the same condition as it was when you received it, or if it gets damaged in transit, the seller may only give you a partial refund. In fact, about five minutes later I got a message from the buyer. hide. The item was shipped and confirmed as delivered. I have a chrome plugin that replaces buyer with seller and seller with buyer. The only real option was for me to issue the refund, which was harder than just clicking a button seeing as how I already removed the money from PayPal on the day after the purchase. I sold a wii game on ebay, the buyer is saying item is not as described, since it does not work. New comments cannot be posted and votes cannot be cast. However, if what you got didn't match the description offered by the seller, you should be able to get a return no matter what, according to eBay's policy. My seller rating on eBay is 100% and I have had an account on eBay since 2009. I just made an account with both eBay and PayPal and I am kinda nervous about the seller sending the item. Buyer is asking for a refund because he can't figure out how to use it. They were a Bowman Chrome Purple Refractor and Topps Update Red Foil. Change ), You are commenting using your Twitter account. I researched his supposed issue and provided him with several links containing videos as well as tutorials which show his phone working with the device that he purchased. The site has changed over the years, as have the practices of its users. I began wondering what might happen if I decided to wait until April 26 to call eBay back — would the case already be escalated in a negative way against me because I didn’t failed to take action BY the date, and not ON the date. Even if you specify "no returns accepted", under the eBay Money Back Guarantee the buyer can still return an item if it doesn't match the listing description. I understand that she was just doing her job, and my issue was not with her, but with the policy, as well as with the buyer. Watch Queue Queue I feel that I am being totally screwed. Westindieman. The first eBay representative told me that she understands that it is frustrating, and told me that I should accept the return, and eBay could/would step in if I’d like but I had to wait three days for the claim to escalate. What is even worse is that as a seller I can’t even leave him negative feedback to alert other sellers of his actions. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. I want to open a returns process that will be acceptable. The buyer opened a case and eBay decided it in his favor. returns not accepted is for change of mind returns, if a buyer claims the item isn't as described i.e faulty, the seller has to accept the return, pay to have it returned, and refund everything the buyer paid, this isn't just ebays rules, it's the law when selling long distance. Unwanted returns are not accepted after this period. Sorry, your blog cannot share posts by email. The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" However, about two weeks ago, someone made an offer, which I accepted within a few minutes. That return policy can be "no returns accepted" (except for errors in the listing … How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? I've tried sending messages, and all he says is "it doesn't work". So pardon me while I rant about a recent issue I had with eBay and one of its users. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Ebay closes in buyers favor and tells me buyer completed the return within guidelines. I recently sold a specialized software development board (you need to know what you are doing to use it - not for common folk). We have been responding between each other, and she said she has brought it to be resurfaced and if it still doesn't work she wants a refund. Close. My question is, if the product isn't as described or doesn't function like I thought it would, is there any … Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. and both eBay and Paypal would still side with them. On the eBay DE, IE, and UK marketplaces, registered business sellers must accept returns for fixed-price items (including auction items with Buy It Now and any other fixed price formats) when the category requires a return policy. This representative confirmed that I needed to take action BY the date listed above. When a buyer claims an item is not what they bought you simply refund them their money and it is done. I opened a return request which the seller accepted, but they refuse to send a postage label and keep insisting that I just post it and they'll refund me. Return merchandise authorisation If you use return merchandise authorisation (RMA), you'll have 8 calendar days to provide your buyers with a label before they can send the item back. Up until fairly recently, eBay would close a case quick if it was clearly a case of buyer's remorse. From 13th August 2014, eBay’s Managed Returns Process become mandatory for many sellers and eBay has also revealed that it will be rolled out to ALL business sellers eventually. Extremely frustrating. We also went back and forth on the record about value, my belief that he was feeling “Buyer’s Remorse” and so on. How It Works. Big surprise there. But I was taking a stand because I felt I was right. If I go right nto a listing, then it does show the correct return policy but it should show that on the view as well. Just a heads up that you might want to to edit it for clarity. So I just won an auction on eBay and it says no returns accepted. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on … So I decided to call. I had an auction that clearly stated no returns accepted. Since there's nothing "wrong" with the product, my inclination is to say "I'msorry, but this is a no returns allowed item, and I'm sorry that the shoes are too tight. There was ZERO urgency in this case for the buyer to pay for the item without doing their homework. Watch Queue Queue. Either way this whole fiasco will cost me over $100, plus I'll have to refund the full amount even if he sends me back a box of feces. Change ), You are commenting using your Facebook account. When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. And just minutes after my accepting of the offer, the buyer paid. What is defined as damaged, faulty or how it is described can be completely different things to different people. I recently asked eBay this exact same question. Also this makes the process require the buyer send the item back instead of filing a claim. They were inquiring about the condition of the Chrome card, almost claiming he didn’t know the card was damaged. The representative also agreed that it puts sellers in a weird place and could see how it’s frustrating. Depending on the seller's return policy, we may put you in … So let me get this straight? To improve your help experience, please sign in to your account. I know what this is about, I wonder though when it took effect on ebay.ca. Whether you accept returns or not, you have to specify a returns policy for each listing. Instead, I lost money and I got hosed over and over again because EBay doesn’t back up the seller. I.E. I recently sold a dji osmo mobile on eBay, I specified no returns. This is the first time I have ever experienced an issue such as this. I’ve been a member of the eBay community for more than two decades. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. It stated that I needed to take action BY April 26. eBay closes the case. Since, obviously, eBay is not willing to do that, than eBay needs to get its nose out of its sellers business. Start your return. That’s when this escalated because the buyer also didn’t want to budge. We described it as having a crack up top, the photos show it with a crack up top, and the buyer asked to return it because it has a crack up top. The item was returned and a refund was issued, however I have now received the item back through Royal … Buyer's expect returns. From my experience it does deter some buyers from initiating a return request. What in the actully insanity is this? The seller requested a refund, eBay intervened and says they have to look at it despite my specifying no returns. As a seller of items, I have in recent years elected to move to a no refund or return policy. This update also enables a streamlined returns experience for buyers by providing them immediate access to return … There was no additional communication. Help for sellers and buyers! The items were posted and eight pictures were added to the listing. What if any recourse do I have in this situation. This isn't working for me. This process locked up my PayPal account and put me as a seller in a precarious position. Given that the cards were in my possession, I sat down Tuesday morning to investigate the case further and to see how to proceed. Accepting vs. not accepting returns. it costs double to post through eBay than via royal mail. I also sent the manufacturers specifications which show compatibility. If the seller doesn't accept the return (regardless of their return policy) and the buyer asks eBay to step in and help, eBay will automatically close the case in the buyers favour, refund them from your PayPal and let them keep the item. And until recently, this had not been a problem. Many shops will offer returns, though, just because it's good business. I denied the request, now I’m pretty much waiting for negative feedback :(. Now I just have to hope he actually sends back the keyboard instead of bricks. The buyer claims the item is not compatible with his mobile phone. Up until fairly recently, eBay expects the seller claims the item is not compatible with his mobile device in! A wii game on eBay, you are commenting using your Google account with PayPal using MoneyPak their,. Rating on eBay, find the item without doing their homework and Refunds saves sellers time, and the.... 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