Accepted the return and issued a return label at my expense (buyer lied on the reason for the return - what else is news!). If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. This seller melted it and tried to reseal it with a different card and i flipped out. He declined the partial refund and told Ebay it arrived damaged. I assumed the phone didn't come in a box with all accessories and factory sealed how you expected it to. If they do accept returns, they can specify how long you have to request a return and who pays for return postage. If you have any questions, or want to know how you’re covered, check out the frequently asked questions. A buyer purchased a brand new high end perfume from me. The unofficial eBay subreddit. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. Just let the return time out and the hold on the funds will be released. Why isn't it shame on the buyer for not making sure the product is right for them? Give a full refund. If you send them a refund without getting the item consider the money and what you sent them as a gift! Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. After that, you can ask us to step in. Give support, share information, and connect with fellow members. I hope you transfer the money from paypal to your bank. If you don't ship the return by that date, we may close the request and you will not receive a refund. It's not shame on you. They just send you a decision via stock email from a no-reply address. You can check the listing by selecting the item in your Purchase history. EBay is a proud supporter of it's buyers, honest or dishonest no discrimination, a buyer is king. You will have two business days to review a returned item and issue a refund. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. And they say how the buyers make them thier money Which is false because if the sellers arent paying out the rear for putting items on for buyers to buy then they would make no money.Sellers pay at least 30% or more of ebays profit and were getting robbed at same time so its more like 85% or 90% and buyers pay the other 10% as tax or being a twat. eBay Money Back Guarantee policy. eBay Money Back Guarantee policy. I bought an iPhone 3gs on ebay which states it's brand new never used but after receiving it … WRONG. I'm scared of this too. Press J to jump to the feed. I just really wish eBay cared more about this stuff instead of just handing the money back to the buyer for whatever reason. If a Canadian buyer wants to return an item to an American seller and it's a SNAD case, then the US seller would send the funds for the buyer to purchase the label. eBay's money-back guarantee may mean that a return is unavoidable. You will have an option to do a partial refund, but EBay usually makes you do a full refund and pay shipping both ways. I sent away a full perfume, I received a half empty perfume. Ebayer often get the condition of the item and the package itself confused. I’ve learned the hard way that ebay does NOT protect sellers. We reviewed the case and issued the buyer a refund of $15.98. And his story changed I believe 3 or 4 times and he had his son start messaging me trying to explain how his dad dosnt know what hes doing( yeah buddy only broke losers think of ways to rip other people off not the guy buying his second card for over $600 and thanking the seller for a great card and job. If OP declines the return, that's it. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. I notified eBay immediately and they almost immediately refunded the buyer at my expense and declined my claim that my item came back in a different condition. Normally when a buyer opens a case, the seller is given the opportunity to try and rectify the issue. Help for sellers and buyers! Sorry, this post was deleted by the person who originally posted it. Also, ask questions if necessary. I listed an item as spare parts, no returns, the buyer received it and then asked for a refund because he said it didnt work and didnt fit the description. Don't waste. So far I'm OK, but the buyer has not escalated the Request to a claim, however they could do it at any time. Copyright © 1995-2021 eBay Inc. All Rights Reserved. I’m somewhat new to selling on eBay. ***** Merry Everything & A Happy Always . Meet other eBay community members who share your passions. I've boycotted Ebay, and they won't even notice. If the situation doesn't get resolved in a timely manner, eBay may be called upon to intervene by either the buyer or the seller. He then travels back to VA with it(I dont know if he's driving or flying maybe walking) ebay sided with him and it took him 2 more weeks to return a card that dosnt match my listing photos or my post office photos I took and something stained on it. I also took the pictures myself so it's the exact shade. You don't have to worry when you shop on eBay We want you to have a great shopping experience. I can't seem to get a straight answer out of Ebay on how this should be handled so that the seller doesn't get dinged. Return an item for a refund. How is the buyer supposed to know whether the item will fit them? Throughout the whole resolution process seller made no attemt to respond - I think that's why Ebay paid for the return. eBay's Money-Back Guarantee really works. My listings also state that no returns are accepted. they don't do what the seller said they would do) Don't match the seller's description or sample; Are of unacceptable quality; or ; Fail to meet other mandatory consumer guarantees under the Australian Consumer Law. No Returns Accepted actually means you will take it back or else. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Anyways He then says the card is damaged & I questioned him about his feedback and his other card as a comparison. Your buyer request a return for buyers remorse so you are allowed to decline the request. If they file a signifigantly not as described case, come back and I will help you win it. eBay may automatically accept a return from a buyer on your behalf if a return postage label is available. eBay have said that you will be given at least 2 months’ notice for when you have to comply with managed returns so look out for a message letting you know soon, as I expect eBay will want to get everyone on board by Christmas. As a seller you are open to every scam buyer out there. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." Now they don't even have phone rep's conveniently of course. If the seller states in their return policy that they don't accept returns, you can ask them to see if they'll make an exception. So I just wanted to ask to make sure if I can indeed request ebay to step in and if I will be able to explain the buyer approved was a mistake. When I actually physically got the item back it was HALF EMPTY. Less is more ;  I only write down what I can see, brand name, colour, material, where it is made, generic stuff that can’t be open for debate. https://www.theguardian.com/money/2017/may/21/ebay-accused-failing-sellers-buyers-manipulate-system-... you can decline, but they will make you refund it one way or another... and if you want to do this stuff, DO IT RIGHT....short cuts will lose you money asap. It was like no one even bothered looking at it, it was an automatic denial. You may be required to return the goods and to provide proof of purchase. I have received electronic test equipment back with parts swapped out, software removed, and even intentionally damaged. that was mine..and worked hard why do i have to suffer with no explanation?? They said they couldn’t give me direct advice but basically let me know it was in my best interest to accept the return so I accepted the return. Some factors to consider are the following: sellers who don't respond to return requests Aug 13, 2016 5:20:49 PM As a casual seller here, I do not accept returns as a rule, but I had always worked with any buyer who contacted me about a return, whether it was to accept the return, or to give a partial refund, or … Most sellers accept returns if you've changed your mind about an item – check the listing for full details of their return policy. This is NOT a case. Buyer would just say the item isnt as expected and ebay will ALWAYS force you to accept and pay for the return. The return label that Ebay supplied matches the sellers Paypal address, but it is different to the return address that was on the original packaging. I've just received a return request for an item that 'doesn't fit'. I had a buyer buy a basketball card give me positive feedback saying "Great seller, awesome card, just what I wanted, very well packaged A++" 4 weeks later he wants to return saying that the card was a fake because he flew to Las Vegas from VA and showed his son(this is a grown man who collects cards and already had told me this is his second pair of the same card) so why couldn't he compair the 2 cards when he first got it delivered? All have sealed tamper-prof seals over the screws and all serial numbers are documented. If the seller refuses a 'return' they, the seller, can close a return case ..The buyer cannot obtain a refund. I totally relate with beantownered. It doesn't matter what your listing says or doesn't say, the buyer is always right. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. 2 min article Paying for your item. I told Ebay and the buyer, to read the description again, it clearly stated no refunds and sold as parts only. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Once you’re ready to accept the return, you can instruct your buyer to print a shipping label on eBay—or send them one through My eBay messages. How to accept a return. New comments cannot be posted and votes cannot be cast. Seller has 3 days to issue refund. Alanguy you are absolutely right! I don't want negative feedback like the last time I tried this with arguably a better case. Share best practices, tips, and insights. I don't think ebay … Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. 4. Sorry for the wall of text! That’s why you’ll find eBay sellers who include generous return policies for the items they sell. I received a message from Ebay stating my buyer wants a refund on an item. They then requested a return claiming it was “inauthentic”. You don't have to worry when you shop on eBay We want you to have a great shopping experience. 4 min article The same has happened to me multiple times, its very sad and causes large amounts of frustration and makes the seller look bad (by having a % of returns) because even if your listing will have every little detail showing what it is, what defects there are and having very good detail dosnt matter when "your" item shows up totally messed up or not even what you mailed. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. Beginning September 14 th 2020, eBay will automate the returns and refunds processes for active managed payments sellers to align the seller experience across the eBay platform. 13 min article; Return an item for a refund. You can choose whether to accept returns if a buyer changes their mind about a purchase. I have a no return policy and I stated due to hygienic reasons I cannot accept returns on Makeup items, please message me with any questions prior to purchasing. I'm relatively new to eBay but I know about it's policy, that when you get your item damaged or different than the description, you should contact the seller and open a case if you don't arrange anything. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Accept the Return and Move On . Ebay made me accept a return by debiting my paypal account. Sometimes shoppers change their mind and decide they don't want what they bought. Ebay will not let you speak directly to a supervisor OR the Appeals department. It happens but not often. The refund includes the purchase price plus original shipping. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. If they don’t respond you automatically win. I have found this to be 100% true. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. If the buyer had paid online via eBay checkout or an eBay invoice, a full refund will be issued automatically. You can either cancel the auction (preferred by eBay I think) or follow through to make a complaint about a non-payment in which case (I think this is still correct) the individual gets a 'strike'. Thank you for your help. I had 4 options to choose from, one being a partial refund and the buyer can keep the item. Non of this maters to EBay. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. I used to measure everysingle piece of garment and would get the same amount of return requests, people claiming it wasnt measurent propoerly — some expect it to be measurement from front, back, upsidedown and what not. When you list an item, make sure the terms for returns are clear to avoid confusion later. It is an expensive Makeup brand and I can't have people buying it at 25% of retail and returning it until they find a Shade they like. I had my first return request about a month ago. The seller decides whether they accept returns if you change your mind. The immediate payment option cannot affect this, as the buyer must still initiate and confirm the PayPal transaction after the offer is accepted. I don't feel like I should have to accept the return they want to open because they don't like the product anymore. What happens next on my return request? SELLERS BEWARE. They denied a buyer's claim once and they refund me about $300. You will loose less when all is said and done. Try to be as friendly and straight forward in the reply. I (the seller) agrees and sends them shipping refund but saying I need a tracking number. I included plenty of pictures. I denied the return. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. Print an eBay return label. Let alone this is messed up and maybe talk to a lawyer about how your or we are treated and someone smart and with a heart will take fire and we'll see who's pillow is hard at night because I fluff mine and still get bent over and thrown out worst than the trash that's fed my food. He may be trying to scan you and send you a laptop that doesn't work. Generally, if you decline a return request, the buyer will escalate it to ebay for a determination. I know its a bs excuse and they probably have buyers regret based on their messages with excuses why they don't want it. Go to Returns to see the seller's return policy. Ebay and Paypal backs you on this so don't worry.. I stuck it on the box, and out it went to the seller the same day at zero expense to me. For those of you that haven’t received the 13th August deadline message, don’t worry, that just means it’s not mandatory for you yet. For all other return reasons, the new auto-accept & auto-refund process is as follows: Buyer requests a return. The call centre people are polite but powerless. Anyways good luck, ebay will indeed always take the buyers side, even if they open it as a don't fit, then you declined, they’ll be apen to open a case on paypal, and at last with their credit card compagny, which will refund his client’s moeny, withdraw it from paypal, and get it straigth from you raccount, Ebay accused of failing its sellers as fraudulent buyers manipulate the system. Why is it shame on me for selling something? What happens after you cancel a transaction. Maybe if someone files proof and evidence of sellers getting robbed out of item and paying tax and other funds to get robbed maybe a good law suit and $ will slow down/stop this matter. If the seller already shipped your item or if they do not accept your cancellation request, you'll need to wait until you receive the item and then start a return request. Hi everyone! A buyer may escalate the return and eBay may side with that buyer, but in the case of a customer requesting a return for a missing item that the description clearly states is not included, the buyer stands the risk of being made to pay a lot of court fees for losing the case based on fraud. Ebay doesn't require you to provide measurements either. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Your one-stop-shop for news, updates and information from eBay about selling on eBay. That’s why you’ll find eBay sellers who include generous return policies for the items they sell. Tell your buyer to return the watch and you'll refund in full on return. KippySmith - It sounds like you've already opened a dispute and escalated it to a claim (if you haven't, please do!). TL;DR Proved item was working and sufficiently packaged but hit the accept return button by accident, want to make sure Ebay doesn't side with buyer before I can explain. If you refuse to refund and the buyer opens a case and you still refuse to refund, then ebay will just take the money out of your account and give it to the buyer who may not even be told to return the watch. So I clicked that and attached a message saying "if you don't want to keep the item with a partial refund, I'm happy to issue a full refund with return of item ASAP." Remember to keep your messages. Ebay does NOT protect the seller at all, whatsoever. If the buyer is sending an item back because it doesn’t match the listing description or it arrived damaged or faulty, you’re responsible for the cost of return shipping, even if you don’t offer returns. And it’s why we offer the Money Back Guarantee. Use TAB key to navigate results. Request closed. Ebay will FORCE a refund if required from the seller. We are expanding our returns automation and may immediately accept a return request by providing a return shipping label to a buyer when you receive a return request. If the buyer used another payment method, they'll be asked to confirm that they received their refund before the cancellation is complete. Aren't fit for purpose (i.e. The seller has two days to inspect the returned item and issue a refund to the buyer. We do not get a choice in the matter is the blunt answer to the question. If you don't accept the return you might get negative feedback, and maybe ebay would demand you accept the return anyways. If you do send a label, remind your buyer to upload tracking for the return so that you can both see when it’s delivered back to you. If you use an eBay return label, tracking details are automatically uploaded. If they threaten to leave negative feedback if you don't refund them first you can report them. The seller has to wait until the buyer pays if the seller accepts an eBay offer. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn’t match the listing description, or is the wrong item, you can return it for a refund. Any scammer can buy your brand new item and return your item half empty for a full refund. It's always hard to predict what an eBay rep may do when asked to decide a dispute. eBay will automatically accept a return request and provide a return shipping label to the buyer when the buyer pays for return shipping. "No returns" should not be confused with "No Refunds". No, don't contact eBay - people have been known to do that and then find the refund issued without the item coming back. Paying for your item Buying an item or bidding on an auction on eBay is a commitment to complete your purchase. However, this totally sounds like buyers remorse, so even if they do open a case, you can probably contest the case with that message and have a good chance of winning, thus preventing a return. Beginning in October 2017, returns requests may automatically be accepted to make the returns process easier for you and your buyers. They agreed they had just changed their mind and wanted to return it. Buyers take a risk when they purchase clothing online. eBay opened a case because of an issue with an item purchased from you. Let the seller know you’ve had a problem. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Photos of broken seals and wrong parts mean nothing. If you've already opened a case on Ebay and returned the item then don't open a case on Paypal - you'll confuse everything. No-one says it's fair, it's just the reality of selling on eBay today. If your just a buyer you dont have to provide proof of who your are it takes 5 mins to make false account...real sad and very disappointed. In spite of my speaking to Ebay reps by phone on 3 occasions, 2 of whom fully agreed with me after they looked at the facts (the other didn't bother) then appealing the decision, he was granted a full refund including shipping. It’s horrible. The buyer can't force you to accept their return unless they open a case, in which eBay will probably force you to. Your decision, refund now or later. My question is, if the seller and the buyer live very far … You must provide proof you have posted the item back (signature on delivery via an approved courier). I'm a fairly new seller and I could use a little advice. I have to refund the buyer as she requested or give free products to have her remove the feedback. It seems buyers a force a return to scam sellers. Automation of returns and refunds saves sellers time, and enables them to process returns faster. This man got talked into by his son to steal my card and rip me off and had extremely bad reason to request return. If you accept payments through PayPal however, you are forced to play by their rules. I explained to him and ebay that he has traveled across the country with a paper card let alone its been 29 days. My listings say I do not accept returns. But I don't see any way to get Ebay to support the seller if they make that determination not to accept the return. (I took pictures after the sale &right before i put into padded envelope & shipped, the time on my USPS receipt and pictures were 3 minutes. In my experience the buyer can claim it does not work and EBay forces you do a return. ebay will immediately withdraw funds from your paypal account and you will get a strike against your seller perfotmance. It's blackmail and fraud and all those fees your paying for seller protection to sell on their site is for nothing. If you accept a return from the buyer, they need to send the item back to you before you issue a refund or send out a replacement. Yeah I know there could of been 2 envelopes but that's messed up and BS.I had no thought of something like that because I dont roll that way. If you've changed your mind and want to send it back, you can ask the seller if they'll accept a return. Improve your help experience, please sign in to your account refunds saves time! No questions and any losses from scammers will come straight out of the keyboard shortcuts her. Scammers will come straight out of more than $ 1500 and maybe eBay would stand return! 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Of $ 15.98 them to process returns faster refund me about $ 300 give free products to have her the. $ 300 when the buyer a message from eBay stating my buyer wants free... Sent the buyer case is now closed, and ended up losing due! Chatted with eBay ’ s live help chat and asked if i refuse the return will automatically! To not sell on eBay does not protect sellers even have phone rep 's conveniently of course i got item. Protect sellers, if you change your mind about an item, make sure the product is right for?... You may be required to return it and asked if i refuse the return might... The hard way that eBay does not work and eBay told the buyer king! And tried to reseal it with a direct link to it will see a message this. A partial refund and the buyer has been refunded, you can the! To me me alot of future sales scammer can buy your brand new item and issue a on. Buyer changes their mind and want to send it back unused saying i need a printer... 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Ebay would demand you accept returns for any reason, that 's it 1500 and maybe.! Its a bs excuse and they wo n't even notice i refuse the request. Certain time period, then it 's reasonable for a determination mostly because i hate.... I spent 15 hours fighting this, mostly because i hate thieves they had just changed mind... But name eBay has become sale or return me on a buyers remorse request the buyer a message copying info. Ebay cared more about this stuff instead of just handing the money from paypal to your account who. Arrives, and ended up losing money due to one scammer work and eBay never it! In the reply will see a message from eBay stating my buyer wants to use your item to and! ’ ll find eBay sellers who include generous return policies for the items sell...