And for the purposes of this discussion, these solutions will be kept bipartisan by not citing specific companies. To learn more about advertising with us, contact Advertising Director John O'Neil at joneil@naylor.com. He can be reached at larry@hotelmogel.com. One solution is HotSOS Housekeeping by Amadeus, which claims to save hotels an average of $166 per guestroom by prioritizing the process of guestroom cleaning, digitizing the guest room inspection process and mobilizing the management of the department virtually. The highly competitive hotel landscape at present has forced us to reexamine our operations to not only look for added efficiencies but also to see what we can do better. You know up-to-the-minute who has cleaned what room and when, as well as whether any supplementary service requests were inputted. Energy efficient light bulbs that are responsibly recycled when no longer of use; A water-based cleaning system allows housekeepers to clean most campus surfaces with technology that converts water, electricity and a small amount of salt into an effective cleaning solution. But ultimately, and much like one of the positives of increasing your team’s language skills, the benefits of a pain-free team extend far beyond the hotel. Further aggravating this demotivation is the risk of repetitive strain injuries (RSIs). By making a conscious effort to reinvest in the professional development of your room attendants, you can fundamentally make a difference in employee engagement levels. Further, these room attendants, maids, public area custodians and other back-of-house staffers endure workplace hazards that are far removed from other roles. The latest technological advancements has brought about a change in this department’s work system. It is also responsible for implementing any new changes required such as upgrading the software and hardware. Hence, improving our human capital will in turn have manifold benefits, both direct via improved productivity, for example, as well as indirect through, say, heightened guest satisfaction. A host of budget carriers now offer unconventional routes with even more unusual departure and arrival times. All of these can then be tackled in terms of whether the results are immediate or evident over a longer period of time. Everyone cares about the physical aspects of the property, including its location. (If not, please uncheck.). Every time we enter a five star hotel, the reason why it still looks new and the same every time is because of the Housekeeping department. In stride with the diversification of the accommodations industry, airlines have likewise expanded. Improving your housekeeping operations (and the guest experience) isn’t just about putting new tech in the hands of your teams, you have to make it available to guests as well. The first thing that comes to our mind when we talk about the word housekeeping is cleanliness. With technology deployment already proving to be exceedingly effective in other departments, it’s time to make it work for housekeeping. By connecting with the property management system (PMS), check-ins at the front desk can instantly be relayed to the executive housekeeper who can then automatically ping his or her team about the updated priority list. More than 65,000 hoteliers currently use Quore, it says, not only for housekeeping but also for managing a variety of other guest-facing service tasks, including communications and maintenance. Want to stay smart, keep current on restaurant technology, too? Today, … Larry Mogelonsky is the owner of Hotel Mogel Consulting Limited. Similarly, lost and found can be immediately updated while security issues can be rapidly circulated for more effective coordination during onsite incidents or crises. Another leading solution is Quore’s Cleaning Plus, with a marketing message that states: Smarter housekeeping means guest-ready rooms. All of these cloud-based service-optimization platforms are designed to handle the end-to-end operations of assigning rooms to housekeeping staff and assuring that cleaning is done in an efficient and effective manner. The focus of these materials can be either to increase one’s understanding of the importance of proper bodily movements or exact exercise regimens for associates to follow. From the housekeeper’s point of view, troubles are also brewing. In effect, ‘real-time’ means instantaneous updates to housekeeper schedules and room cleaning orders for the most efficient handling of priorities and a drastic reduction in paperwork. All it takes here is one miniscule error to cause sizeable damage. With the advent of today’s next-generation housekeeping solutions, optimizing this function can be readily done, to the relief of hotel operators and also hotel guests, who would otherwise be waiting in check-in lines for their rooms to be ready. Attendees visiting Booth 1220 will see […], Hospitality is seemingly a perpetual state of transition, and industry leaders agree; 2020 is positioned to be a truly pivotal time for travel. Not only can a language barrier jumble constructive criticism from supervisors, but it can also interfere with customers interactions if, say, a guest makes a request from a housekeeper while passing through a corridor. However, there are also a number of ways that the technology can help your housekeeping teams carry out their duties. Marla Cilley, aka the FlyLady, knows a thing or two about housecleaning. Different  rooms have different housekeeping requirements. Another key benefit of building a dynamic management network between supervisors’ computers and every team member’s mobile device is heightened accountability. Housekeeping department is also in charge of developing safety rules for use of certain disinfectants and household chemicals. During low occupancy period try to block complete floor. To manage such demands means constantly updated room priority lists and being able to work under tighter deadlines. ■. Information and communications technology (ICT), is often used as an extended synonym for information technology … Hospitality Lexis had a conversation with the Rooms Division Manager Shankush Mahajan about the housekeeping […] Major hotel brands, which during many years have mastered cleaning technologies, are an excellent example to follow. For each of the challenges addressed above, thankfully there is now a software or hardware platform that can be utilized. Because the customer is always right, understanding how the modern traveler judges the efforts of your housekeepers gives us a good perspective by which to decide what course of action … Looking beyond a bolt-on app with plug-and-play functionalities, more advanced systems can be used to teach proper language skills in a hospitality context. Not only is seeing a colleague in agony discouraging, but the housekeeper who decides to stay on even with an RSI is likely only to exacerbate the injury to the point where it becomes debilitating. Unlike the star or diamond rating systems where all aspects of a property are fairly weighted, guest reviews are more likely to be based on emotional whims. Moreover, you will be able to identify which rooms take 20 minutes versus those that require extra attention in order to properly balance workloads and objectively assess output per room attendants, all of which in turn will decrease the average room turnaround time. In fact, a recent survey found that as many as 4 out of 5 guest would abandon a hotel booking due to an unclean guest room. The Guest Express Kiosks 3. Reach out to the managing editor of Today's Hotelier at The purpose is not only organizational but also to improve the experience of the guest in all aspects related to the rooms and services. For example, a stained towel or frayed rug can yield the lowest score on TripAdvisor – one star out of five – with no mention of any other perceived flaws. If this is not practicable, attempt should be made to block as far as possible total wings of individual floor. Another recent survey found that 80 percent of guests would leave a hotel if their guest room failed to live up to their own cleanliness standards. One can make the case that even different guests should have different housekeeping requirements. When combined with your customer relationship management (CRM) database – most likely via PMS integration – these tools will allow you to make staffing and service adjustments based upon specific guest preferences. We’re also able to use cooler water as opposed to hot.” In 2012 — in response to research that revealed customer confidence in the cleanliness of mid-range hotels was flagging — Best Western rolled out its “I Care” program, which adopted the advanced-cleaning technologies used in hospitals. Key to this pursuit is the deployment of new technologies that can streamline processes and provide the necessary continuing education to keep your team motivated and fully able to handle all responsibilities. Significantly Improve Guest Satisfaction Old school hoteliers have little to no experience with spending money on technology in the housekeeping department. Housekeeping software called The Optic keeper is a housekeeping solution that unites the department to enhance the guest experience while increasing net profits and reducing stress levels in hotels overseas. LSI, Status Tracker and several of the property management software systems have launched tools that free housekeepers from relying on legacy technology … The core problem is that nowadays the job isn’t seen as part of a career with a clear path of upward mobility. The good news is that next-generation technology solutions can help ensure that guest rooms are cleaned effectively, and in a timely manner. 1. Moreover, a high rate of absenteeism makes shift scheduling more cumbersome than it should be, and increasing employee turnover translates to more lost productivity due to the requirements of onboarding and job shadowing. Contain harmful toxins and chemicals, often without our knowing it tray detection technology from Axxess Industries utilizing capture! 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