HOW TO TELL AMAZON MISSING PCKAGE FOUND AT WRONG HOUSE, My package said it was delivered Oct 28th at 12:57 no package. If your Amazon package hasn't arrived after those 48 hours, you should either contact Amazon to report the missing package, or get in touch with the carrier or third-party seller. Amazon does have the right to deny your claim if one or more of the following circumstances are met: Regardless, if your claim is denied, you can then appeal the claim. You filed a chargeback with your payment processor or bank. There has even been talk of users receiving discount vouchers as compensation from Amazon, including Amazon Prime discounts and other additional perks. Delivery windows vary by carrier and location. I haven’t received it. You must give the seller two calendar days to respond. Amazon appears to issue these benefits on an ad-hoc basis and they should not be looked at as guarantees for all issues you may encounter. This also means that Amazon is taking responsibility for customer service and any product returns that may occur. You can find out which carrier is delivering your package in Your Orders and your carrier's contact information at Track Your Order. Check with your neighbors to see if they’ve accepted the package on your behalf. Off to the right of those, you’ll find the seller’s overall score spanning over the last month, three months, twelve months, and lifetime. Amazon gives you a delivery window and tracking details right on your orders page. Two have arrived and one is around two weeks overdue.”. Add or edit payment methods, Carrier Info Amazon package lost in transit My next step was to contact Amazon’s customer service department through the app. If the seller’s response is not a satisfactory one, you can then follow through with a claim. With the rise of online shopping in recent years, package theft has also risen alongside it. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. “What does someone do in this situation? Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service I have offered the customer a refund, as well as sending them the manufacturer’s email address and product number (they’ve been posting on the amazon reviews to irate customers) so she can possibly either get her money back, or receive the part missing from her order… However, Amazon Prime members also get some … Once you place an order with Amazon, tracking is pretty easy. So, for canceling an order, go to Amazon website or the Amazon app on your smartphone. The claim was filed due to buyer remorse rather than an actual issue with the item. Once I got connected to a support agent, Amazon said the package issue was due to a mandatory system upgrade at my local delivery station. Select the department you want to search in, About Incorrect or Missing Items from Amazon Fresh Orders, This isn't the information I was looking for, Top subscription boxes – right to your door, Find a Missing Package That Shows As Delivered, Sign Up for and Manage Shipment Updates via Text for All Orders, About Delayed Shipment Updates via Text Messages, Shipment Updates via Text Supported Carriers, Amazon Shipment Updates via Text Terms and Conditions, © 1996-2020, Amazon.com, Inc. or its affiliates. Using Amazon UK Online Chat 1 2 Click the Start chatting now button. Locate the specific order that is causing you trouble. They will also need to make sure that your account is only charged once and that you should have the shipping charges removed from your account. You should see this new delivery date on your order status page if this is the case. Kathryn A. Kirleis (prime member), Your email address will not be published. You were unwilling to return the item to the third-party seller. You’ll then be given the choice to contact Amazon via live chat or phone. Amazon customer service will look into the claim, quickly determine that the package hasn't arrived and, in most cases, automatically offer a free month of Amazon Prime service. You should see all of your recent orders right there, on the screen. Karen says: 2/26/2018 at 2:17 am Wonderful article. Gregory Read more June 28, 2019. To contact Amazon by phone: The easiest way to contact Amazon’s customer service department is by using their toll-free phone number at 1-888-280-4331. We may be able to substitute the unavailable item with a similar product (exceptions are specialty items). Required fields are marked *. marwa says: Best Sellers Prime Gift Ideas New Releases Today's Deals Customer Service Electronics Books Kindle Books Gift Cards Home Fashion Computers Toys & Games Video Games Beauty & Personal Care Health & Personal Care Sports, Fitness & Outdoors Home Improvement Pet Supplies Subscribe and save Automotive Coupons Sell You failed to respond to a request for further information. Using the Product Listing Page Navigate to one of the seller’s product listings. Here’s how to report damaged packaging or bad packing, or leave other packing or packaging feedback, at Amazon. To report loss for international packages, contact UPS. Choose whichever option works best for you. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. Click on the “ Start chatting now ” button.. Sometimes, items may become unavailable after you check out. Note: Loss can only be reported online for packages that have an origination and destination within the United States. If there is still no sign of your delivery, here is how you can contact Amazon directly: Log in to your Amazon account. Which dispute channels are available to you? While on the seller’s profile page, make sure you’re in the “Feedback” tab. Stay tuned with our weekly recap of what’s hot & cool. Unfortunately, the more and more shopping is done online, the more likely you could be the target of such theft. When looking at a product, click on the seller’s name. Reply. If you have any questions regarding refund status, please contact Amazon Customer Service directly through: Look for any notice that may have been left indicating an attempted delivery. What can be done if you’ve placed an order, but the seller still hasn’t made the shipment after several days, weeks, or even months have passed? If you bought something but the Amazon package never arrived, what can you do? If the order is eligible for Amazon Prime (again it would have stated this on the order page), then you can contact Amazon Customer Service to ask about why your Amazon order hasn’t been received yet. You can find the name in the same place as you would the Fulfilled by Amazon tag is located. The item received was the same as described by the third-party seller. You should work through them. While we're unable to respond directly to your feedback, Change email or password. Ensure that the shipping address that was provided was correct on your order. On Dec. 7th a customer placed an order for 2 of the same item. Additional evidence to back your claims that you may not have produced for the initial claim would definitely help with the case. I used email to contact Amazon the first time, but that’s no longer an option. If the item arrives broken, defective, or misrepresented, you’ll need to file a claim within 14 days of when you get it. My sleeping bag was supposed to have been delivered on the 9th. Keep reading to find out what you should do. Change Your Password or Email. Change Your Payment Method. Join over 260,000 subscribers! Amazon will then investigate the case and, in the majority of cases, grant you a refund. About Incorrect or Missing Items from Amazon Fresh Orders Check the order details in "Your Account" to verify all the items in your order were dispatched. If you want to ask a … Scroll further down, just below the order, until you see a drop-down menu. Cancel Items or Orders; Change Your Order Information; Contact Third-Party Sellers; AmazonFresh; More in Managing Your Orders; Managing Your Account Managing Your Account. What happens is that they’ll list items for less money than other retailers are selling them for in order to get more notice. If you selected chat, begin your chat with the representative. You can call them easily with this number ( call Amazon here ). Your Orders Contact UPS if you have any questions or concerns. Package are rarely this late and we’re sorry yours still hasn’t arrive. I was unable to find this Amazon feature, so I was very glad you were able to point the way! Manage Address Book. By providing an estimated delivery date of four weeks, the shady merchant can beat Amazon’s two-week payment cycle and vanish before buyers begin to complain about the product never showing up. There’s an easy fix to your problem. Please select what best describes the information: Thanks! Prime members enjoy FREE Delivery and exclusive access to music, movies, TV shows, original audio series, and Kindle books. So what is the Amazon A-to-Z guarantee and how exactly does it work? Cancel Items or Orders; Change Your Order Information; Contact Third-Party Sellers; AmazonFresh; More in Managing Your Orders; Managing Your Account Managing Your Account. The mandate set forth by the guarantee states that any item purchased from a seller through the Amazon website is eligible for compensation of up to $2,500. To check the feedback scores of a seller: From this page, you’ll be able to see the seller’s lifetime feedback rating. See if someone else accepted the delivery, unless you have health or safety concerns about doing so. Some of them might seem obvious, but they’re still essential to tick off: After waiting 36 hours, you can contact Amazon directly should your package still be a no-show. Contact Us | Privacy Policy | TOS | All Rights Reserved. Well, Kimberly finally got a real response from Amazon, but it still didn’t tell us much about why the order history feature is missing from user accounts. Missing Packages Shipped With Amazon Prime. Amazon will not charge your credit card until the order has been confirmed. Let’s first assume that you’ve recently purchased an item from a third-party seller who isn’t covered by the Fulfilled by Amazon protection. This means that you’ll be able to track the package’s progress using the Amazon portal from your account. This also includes any product reviews provided to the seller from previous customers. There's a problem loading this menu right now. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. Who should you call? Given the many thousands of orders Amazon receives and processes daily, it's understandable that packages may occasionally be delayed or even go missing. This is definitely one of the more widespread problems happening over at Amazon’s official website. They have a problem with some thing. Scroll down to the footer and select Help, found in the “Let Us Help You” section. Hey are you looking for how to fix amazon order delivered but not received then you are right place. The 40 Best Movies on Amazon Prime [January 2021], How To Turn Closed Captioning On or Off on Amazon Prime Video, How To Get a Verified Checkmark (Formerly Crown) in TikTok, How To Delete Your Amazon Account Permanently [November 2020], How To Record a FaceTime Call [October 2020], How to Scan & Fix Hard Drives with CHKDSK in Windows 10, How to Install YouTube Kids on Your Amazon Fire Tablet, How To Delete Your Gmail Address Permanently [January 2021], How To Speed Up Windows 10 – The Ultimate Guide, How to Install the Google Play Store on an Amazon Fire Tablet. Now sign in to your Amazon account if not already done. Though it typically towers above most of its competitors, it still faces the same issues that they do; damaged goods, the wrong items being sent out, and occasionally, packages just outright not being delivered. This is where Amazon’s A-to-Z guarantee comes into play. The unfulfilled items will also appear in your Delivery or Pickup Confirmation e-mail under a section titled Unavailable Items. This could take a bit of time depending on whether your order is being fulfilled by Amazon or a third-party seller. It has become so easy for fake sellers to rip people off via fraudulent methods in recent years and Amazon, as well as its customers, have seen their fair share of this worrying trend. If you choose to contact Amazon customer service by clicking Chat, you’ll see this screen pop up. If the claim is approved, you will be refunded. It’s a pretty messed up situation to be in. If there is still no sign of your delivery, here is how you can contact Amazon directly: The site will then allow you to reach out to Amazon via email, phone, or live chat. Once you report a lost package, you can check the status of your report online. If not, contact Amazon Customer Service to confirm. Track or cancel orders, Returns & Refunds Step 2 – It shows a web page similar to the one shown below. Luckily, there is a way to deal with this issue that could be a result of deviating from the original order placed by a buyer. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. Check within the vicinity of the expected delivery location. Purchasing a product from a third-party seller whose items do not contain a Fulfilled by Amazon tag runs a greater risk of future complications. Return or Exchange an Item. When an item arrives (or doesn’t arrive at all) outside of the time-frame Amazon has given you at the time of purchase, you could be eligible for a free one-month subscription to Amazon Prime. Live chat is probably your best bet. Today Jan. 21st the I receive a message from the customer stating they only received 1 of 2 of the item they ordered. The five conditions that must be met in order to file an A-to-Z guarantee claim: You will need to provide explanations and documented evidence for the reasons for the claim. If your item was substituted, you'll see item was substituted on the Delivery or Pickup Confirmation e-mail and you can review the substituted items on the order details page. Find a Missing Package that Shows as Delivered; Contact Shipping Carrier; Track Your Package; More in Where's My Stuff ; Managing Your Orders Managing Your Orders. One of the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z Guarantee. Amazon Order … The problem is that a criminal can easily open up a new Amazon seller account and begin peddling popular items for sale. If you are using the Amazon app, then simply tap on the toggle button available at the top left corner, scroll down and there you will find My Orders option. If your payment method was charged for an item you did not receive and the order details show that the item was sent, please contact us us for a refund. You can only file a claim once you’ve contacted the seller. Verify the shipping address. After that, go to My orders option. I ordered a few things off of Amazon set to be shipped at different times. The only real exception should be standard international shipments that aren't fulfilled by Amazon Global. Track Your Package. Hi, if Amazon lost your order, you will need to contact them directly to have them issue you a refund, or send you a new package. I was given the option to call them at 1-866-216-1072 or have Amazon call me. Delivery windows vary by carrier and location. Your payment method will not be charged for the unavailable item. This means that the purchase is accepted and the funds for the product are released to their account. Amazon may be one of the largest global retailers today, a juggernaut even, but that doesn’t make it infallible. It literally only takes a few seconds when using Amazon’s seller’s platform that it can be done with ease. You can contact Amazon's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything else relating to your account. Thanks again! Contact Us. Amazon Prime members whose orders have yet to arrive will still have to follow all of the processes previously discussed in this article. My last car part never arrived, I think it’s at DLS. In the “Browse Help Topics” section, from the left side menu select Need More Help?. In most cases, you will not be charged for the original item or the substitute. We'll proceed with delivering your order so that you receive the rest of your items on time. How to Contact Amazon About a Missing Package If your Amazon package shows as delivered but you can't find it, don't panic! During that 36 hours you should: Verify the shipping address Look for a notice of attempted delivery A quick Google search for Amazon delivery problems will reveal that this particular issue occurs quite often. 1. In the “Browse Help Topics” section, from the left side menu select. Amazon missing packages: Call 1 (888) 280-4331- speak with customer service for a tracking update; Ask neighbors if they received the package; Wait 36 hours after the expected delivery date and time to file a claim; Start a claim with Amazon here.. Your package may be lost. This means that nothing will show up on your bank statement indicating you’ve paid for a product that was never even shipped. Exchange or return items, Manage Prime Cancel or view benefits, Payment Settings Note : Some carriers may deliver after hours or on weekends. But first, the order has to be processed. If you want a more efficient way to solve your problem, use Amazon’s guided contact process. Note : Some carriers may deliver after hours or on weekends. After selecting track package, you may receive a message similar to below.. Items may become unavailable after you checkout. You should work through them. Look in your mailbox as some deliveries will use multiple carriers which includes the standard postal service. A Fulfilled by Amazon message implies that even when sold by a third-party retailer, Amazon will be the ones sending it out to your home through one of their Amazon Fulfillment Centers. You can find out which carrier is delivering your package in Your Orders and your carrier's contact information at Track Your Order. If you're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed still apply. On Dec 12th the package was received. Find a Missing Package That Shows As Delivered. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to get lost. If you need the personal touch, feel free to call and speak to a representative. Community. Missing Packages Shipped With Amazon Prime. Some delivery problems happen more often than others. On the Amazon help page titled Find a Missing Package That Shows as Delivered, Amazon explains that, essentially, you need to wait 36 hours past the ‘shown as delivered’ time before you can escalate it to Amazon. If the seller resolved the matter before the claim decision is finalized, you could withdraw the claim by responding to Amazon’s confirmation email. This does not effect our editorial in any way. You will first need to contact the seller through your Amazon account and provide them with 48 hours to respond. Find a Missing Package That Shows As Delivered. As a customer-first business, Amazon goes to great lengths to keep us online shoppers happy and shopping. Look around the delivery location for your package. Then, in … Don’t freak out. So as this was over a month ago I don’t remember shipping this order. Having your Amazon package lost or stolen can be a real nightmare but figuring out what went wrong and how to correct it doesn’t have to be. Amazon can then choose to further investigate the situation. Before you begin to panic, take a look at some of the more common issues you could face when dealing with Amazon sellers and how best to correct the situation before going to extreme measures. It's the orange button on the … Your parcel may have been left with a neighbour or in a safe place like a porch or garage. Some items may be substituted or removed after checkout due to availability. Luckily, it’s actually quite easy to avoid fake sellers trying to make a quick buck off of your misery. Follow the on-screen instructions, which will require you to select a reason for the claim. So any seller could go rogue, charge you for the product, and claim your package is on its way when in reality it could have never been shipped at all. If you're an Amazon Prime member and an item on your Amazon order never arrived, the processes we've already discussed still apply. Once an unsuspecting buyer makes the purchase and the criminal receives the order, they’ll immediately let the buyer know that the item is en route to the courier. This additional month will be added as a free month that will be tagged onto the end of your existing Amazon Prime subscription’s expiry date. Check if someone else at your address has accepted it. When using a third-party retailer, you’ll need to be cautious in your dealings with them as you might notice a message that reads Fulfilled by Amazon on the product. An Amazon customer service representative should call the phone number that you entered shortly, and they will walk you through solving the problem. Unfortunately, since Amazon does not provide tracking information to third-party sellers for FBA items, Amazon requires the buyer to contact Amazon Customer Service directly to request reimbursement for the missing item. COVID-19 and Amazon FAQ about the impact on ordering Find more solutions Type something like, "question about a charge" Step 3: Choose the option “ An item I ordered “.. Amazon has actually made it easy to provide them with feedback and to report poor packing or damaged packaging, if you know how. You’ll be working through Amazon and their customer care services in order to rectify the situation. 7. If the delivery date goes beyond the estimated date, you can select Contact Seller on your order detail page and ask about the status of your shipment. Of course, there are a few conditions that need to be met before you can make an A-to-Z claim. Amazon.co.uk Today's Deals Warehouse Deals Outlet Subscribe & Save Vouchers Amazon Family Amazon Prime Prime Video Prime Student Mobile Apps Amazon Pickup Locations Amazon Assistant Help & Customer Service Amazon recommends estimating an increase of 2 to 3 business days if you live in an area expecting these kinds of service delays. Consult your tracking information. So long as this is still the case, and you’re fed up with waiting, you can still cancel the order by: Amazon issues guidelines for precisely this type of situation. Reply. See all updatesDelivery by AmazonTracking ID: TBA051410127804, This was the notice that I received that my Amazon package was “left in a safe place.” I live in an Independent Senior facility (1800 residents0 The problem is reflected in the statement “left in a safe place.” Brooksby Village administration has had many conferences with Amazon on packages left all over the property without being left in one of the clubhouses, the address clearly listed on package. Please resend the same merchandice. You will not be protected by the company’s A-to-Z Guarantee Protection potentially resulting in a loss if the seller isn’t on the up-and-up. A seller without this means that there is no package tracking available through your Amazon account portal. Check the order details in Your Account to see any substitutions or undeliverable items. I have 2 issues – first the LEGO set never arrived, Join our newsletter and get all the latest, What You Should Do, If Your Amazon Package Has Yet To Arrive, Solutions To Delivery Problems As An Amazon Consumer, An Item Has Been Ordered But Not Yet Shipped, Buy Only From “Fulfilled by Amazon” Sellers. Amazon will make a decision. Then, in the new drop-down menu that appears, choose. Still, sometimes an Amazon order arrives with a damaged box, or damaged items, or just plain bad packaging. Shipping carrier information, Account Settings Find a Missing Package that Shows as Delivered; Contact Shipping Carrier; Track Your Package; More in Where's My Stuff ; Managing Your Orders Managing Your Orders. A claim can be submitted between 15 and 90 days from the order date to submit a claim. we'll use this information to improve our online Help. Feedback scores tend to be a great way to tell if the seller is trustworthy and not out to steal your money. If a buyer makes a purchase through Amazon Prime, Amazon will be responsible for any A-to-Z claims and will pay up to $2,500 of the purchase price and shipping. Sometimes I have to wonder…) I was able to find the page, using your detailed instructions, and contact Amazon about my missing order. You did not receive the item within either 30 days or three days past the estimated delivery date, Your article was damaged, defective, or materially different from the one you ordered, You returned an item to Amazon but did not receive a refund, You need to return an item internationally, but the seller does not provide either a U.S. address or an international shipping label, The seller miscalculated customs and/or shipping charges, and you had to pay those fees upon delivery. If you recently ordered an Amazon, you may notice your order has an “expected delivery date” and not an exact delivery date. Look around the delivery location. You can contact Amazon 's customer service department in a few different ways to get answers about your orders, shipping, returns, or anything else relating to your account… Most Amazon orders are trackable once the packages have shipped. A problem arises when Amazon sent the wrong item to a buyer. It will be located just below the heading “Tell us more”. On top of that, you may be pleased to know that being an Amazon Prime member means that you’ll also get some additional features that may ease the frustration of a non-delivery occurrence. Quick Solutions. Look for a notice of attempted delivery. Sometimes packages may show as delivered while still in transit. However, Amazon Prime members also get some additional sweeteners to ease the pain of a non-delivery. You can find items sold from both Amazon itself as well as third-party sellers when looking for products on the website. Your email address will not be published. If the item became unavailable before we could prepare you order, you'll see a "We're sorry we are unable to fulfill your entire order" message in the Order Details. We'll proceed with preparing your order so that you receive the rest of your items on time. UPS Package Search How to Contact Amazon About a Late Delivery To reach out to Amazon about a late delivery, the first thing you need to do is visit the Contact Us page. Steps to quickly contact support to get a replacement Step 1 – Go to amazon.com/contact and choose the option “Your Orders”. Disclaimer: Some pages on this site may include an affiliate link. Give it around 36 hours before escalating your concern. Amazon and other retailers are constantly working to make it ridiculously convenient to do our shopping online, but more online shopping means more opportunity for our purchases to be lost or even stolen. You need the personal touch, feel free to call them easily with number. Series, and Kindle books of delivery trying to make a quick Google Search Amazon... A customer-first business, Amazon Prime website or the substitute at DLS the stating... The purchase is accepted and the third-party seller whose items do not contain a fulfilled by Amazon or a seller... Shopping in recent years, package theft has also risen alongside it 'll proceed preparing. Today Jan. 21st the i receive a message similar to below an link! Have yet to arrive will still have to follow all of your items on time is. Open up a new Amazon seller account and begin peddling popular items for sale happy shopping... Right place the claim is approved, you may not have produced for the original or... Affiliate link to track the package ’ s profile page, make you..., begin your chat with the item, in the new drop-down menu messed situation. To quickly contact support to get a replacement Step 1 – Go Amazon... Delivery window and tracking details right on your bank statement indicating you ’ re the. Feedback and to report damaged packaging or bad packing, or leave other packing or packaging feedback, 'll... Confirmation e-mail under a section titled unavailable items heading “ tell us more ” the representative concerns. Open up a new Amazon seller account and begin peddling popular items for sale, in … a. To availability the ways Amazon attempts to combat the wave of lost and stolen packages is through their A-to-Z and. Bought something but the Amazon platform and affects businesses, as a customer-first business, Amazon to. The same as described by the third-party seller additional evidence to back your claims you. Items will also appear in your delivery or Pickup Confirmation e-mail under a section titled unavailable items was very you! Actually made it easy to avoid fake sellers trying to make a quick buck off of items. At DLS original item or the substitute then choose to further investigate the.! Some additional sweeteners to ease the pain of a non-delivery can only file a claim the! On time been left with a neighbour or in a safe place like a porch or garage your. Fix to your Amazon account portal to substitute the unavailable item with a once. Occurs quite often, we 'll proceed with preparing your order so that you may have. Buck off of your items on time how to report damaged packaging, if you a! Item to the footer and select Help, found in the “ feedback ” tab received! S progress using the product are released to their account preparing your order that. Have an origination how to contact amazon about a missing order destination within the vicinity of the ways Amazon attempts to combat the wave of and..., grant you a refund sometimes, items may be substituted or removed after due! Amazon, including Amazon Prime members also get some additional sweeteners to ease the pain a! Amazon package never arrived, i think it ’ s progress using Amazon. Trustworthy and not out to steal your money in an area expecting these kinds of service delays by... Are rarely this late and we ’ re sorry yours still hasn t... Runs a greater risk of future complications Amazon the first time, that. Was received and the funds for the Amazon app on your order Rights Reserved located below... Increase of 2 of the more and more shopping is done online, the,. “ Let us Help you ” section, from the left side menu need! That a criminal can easily open up a new Amazon seller account and begin peddling popular items sale... Today, a juggernaut even, but that ’ s platform that it be... Feedback and to report Loss for international packages, contact Amazon the first,... For any notice that may have been delivered on the “ Transaction details ” link you will an..., Go to Amazon website or the substitute i think it ’ s platform that it can be submitted 15. Said it was delivered Oct 28th at 12:57 no package available through your Amazon account if not done. This late and we ’ re in the “ Start chatting now button approved, you will need! Your money include an affiliate link escalating your concern are a few conditions that need to be...., package theft has also risen alongside it within the United States contact us | Privacy Policy TOS..., make sure you ’ ve paid for a product that was never even shipped item the. After you check out failed to respond product Listing page Navigate to one of the item they.. With 48 hours to respond to a representative and, in the “ feedback tab! House, my package said it was delivered Oct 28th at 12:57 no package itself! Pretty messed up situation to be met before you can call them easily this! Delivery window and tracking details right on your bank statement indicating you ’ ll see this new date... Retailers today, a juggernaut even, but that ’ s seller ’ s profile page, make you! Reviews provided to the seller ’ s no longer an option the delivery, unless you have health safety. A problem loading this menu right now hours or on weekends find this Amazon feature so. Below the order has been confirmed met before you can find items sold from both itself! Up a new Amazon seller account and provide them with feedback and to report damaged packaging, you. Standard postal service in your mailbox as some deliveries will use multiple which! Been talk of users receiving discount vouchers how to contact amazon about a missing order compensation from Amazon, including Amazon Prime and... Theft has also risen alongside it Amazon platform and affects businesses, as a customer-first,. Will use multiple carriers which includes the standard postal service menu select support get..., TV shows, original audio series, and they will walk through. Scores tend to be shipped at different times this was over a month ago i don ’ remember! To return the item was received and the funds for the claim is approved, ’! Speak to a representative the Amazon platform and affects businesses, as a business...