If you need help with your baggage we have a cart you can use. B: Boutique - A term that, when it was first created in the 1980s, was meant to define a luxury hotel with its own personality firmly stamped on it.Typically a boutique hotel (also referred to as lifestyle hotel) would be under 200 rooms, feature uber-stylish and uniquely-styled rooms with small touches applied to the decor and service to make it memorable to the guest. Similar to a mileage run, a mattress run is executed when a traveler, who is a member of a hotel chain’s frequent stay program, stays a few nights at a hotel with the sole purpose of bulking up on whatever points the hotel’s program offers. The hotel industry is particularly open to work experience as it is a way they can access and recruit employees. Check at your hotel to see what each type of room contains. If you’re just getting involved in construction management, or are trying your hand at your own home project, it’s helpful to understand some of the basic terms used by the industry. We specialize in working for clients in the travel and tourism industry, as well as food, wine and craft beverage. Learn how to find, vet and work with influencers. Person Trip Visit – A term that is used to denote every time that a single traveler goes over 100 miles or stays overnight away from their primary domicile; whether for business or for leisure, a person doing completing either of the two is making one person trip visit. Room Night (or Room/Night) – In the hotel industry, one room per one night. Start studying Unit 4: Common Terminology Used in the Hospitality Industry. Based on their rating, guests are classified in 3 categories: promoter, passive or detractor. B2B (Business to Business) B2C (Business to Consumer) BAR – Best Available Rate. Customers can be segmented by geography, demographics, benefits and needs. Photo courtesy of 準建築人手札網站 Forgemind ArchiMedi. There may be alternative lenders that can move quickly to provide short term funding. Travel agents from foreign countries will work with an inbound receptive operator to find a travel package that suits their customers. Generally, guest pay during their registration and in time of check out. For 2018, Foodservice Equipment & Supplies highlights five food and beverage trends and the impact they will have on equipment and design: food waste reduction, natural ingredients and clean menus, chicken, house-brewed beer and barrel cocktails, … 5 Equipment Trends … From operations to guest experience to marketing, smart hotel technology offers a variety of cost savings and revenue opportunities, and it is enabling hotel owners to reach new levels of profitability. They look for destinations and attractions to package and sell to their customers. Assets are what that area has to offer guests who visit. A bar-back usually runs glasses through the dishwasher, stocks the coolers and liquor bottles, and pours beer, wine, and non-alcoholic drinks for the waitstaff. Rack Rate – The list price of a hotel room before any discounts or promotions. For instance, if a hotel made $150,000 while selling 200 rooms, its ADR would be $150000 / 200 = $750. The kitchen, dishwashing area, and wait station are the back of the house. In this glossary, we explain definitions of the hotel industry terminology from rate parity, hotel revenue management to loyalty marketing programs and distribution channels. The Hotel and Restaurant Association of Northern India 4. In general terms, hotel industry trends or hospitality trends generally look at new consumer behaviour, new technology, and the new business theories … LOL, nice one! Match students with a hotel mentor and encourage them to learn as much as they can, both in terms of language and expected skills. The primary goal of a DMO is to create and implement strategic marketing plans around tourism, bringing local tourism businesses together and helping them to work collectively. services such as pool and leisure facilities will likely incur an additional charge. Pallet - a term used for a load-carrying platform onto which loose cargo is stacked before being placed inside a container. Fly drive: A vacation package that includes air transportation and a rental car. Sales Yield: The income or profit arising from sales. Whether a hotel, restaurant, or attraction can by enjoyed by people of all ages and abilities, regardless of physical or other limitations. Breakdown / Load Out / Strike These terms all mean to take down equipmentand clear away items that have been set up for an event, after the event is complete. B2B This acronym stands for ‘Business to Business’ events, meaning corporate or trade-related events. A native of New York City, when he is not traveling, he can find an abundance of cultural influences right in his own city, enough to keep him satisfied until the next country's beckon cannot be ignored any longer. We’ve got travel destination guides, facts and trivia articles, an impressive tourism glossary, cultural insight, language learning, posts about history and education, a tourism and hospitality industry glossary, and even more! bellboy noun: a staff member who helps guests with their luggage: The bellboy will take your bags to your room for you. Today, the hotel industry includes all categories of establishments from inexpensive guesthouses to luxurious 5 star hotels. Suppliers: Tourism or Travel professionals who sell to businesses aka Buyers. The activities on a FAM are typically shorter than what the actual visitor experiences. 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