After this, eBay will step in. The "Report an item not received or not as described" form appears. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. If you get to the Resolution Center from your item listing, your item number is already filled in. Example: The listing said batteries included, but they werenât. Using the Unpaid Item Assistant To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases ⦠Contact the seller directly for any other problems with your order. Learn more about transaction eligibility for cases. Non-Delivery. The item was damaged en route to its destination. If you haven't receive it yet, clean your received mail side "max is 30 letter received", and do a request item delivery at ⦠If you don't receive payment, you can open an unpaid item case in the Resolution Centre as early as 2 days or up until 32 days after the listing ended. In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the sellerâs description. If you paid for the item using PayPal, you have up to 45 days from the purchase date to open a case. An item was sent to an address that is not on the Etsy receipt. To file for a refund in the case of a package not delivered, you need to provide a proof of purchase. A not-as-described case: The item you receive is considerably different from the sellerâs listing description and photos, or you didnât receive all the items you ordered. Lost Mail or Package. For example, Priority Mail Express comes with a money-back guarantee, and you can request the refund. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Non-delivery cases include when: There is no proof that the item was shipped to the buyer. Item Not Received (INR). Once a buyer sends a âitem not receivedâ request, sellers have 3 days to respond and resolve the issue with the buyer. Example: You purchased five pairs of fuzzy dice and only received four. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. A non-delivery occurs when a buyer places an order but does not receive the item. In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. In this case, the buyer is claiming they ordered and paid for an item but didnât receive it. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If your item does not arrive at all, file a claim in the time period for the service you used. The item is missing parts or features, and this was not disclosed. If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. No need to logout, takes 2min to receive. How PayPal WorksWhat you can do with a personal account; Pay OnlineOnline payments without borders; Transfer & Collect MoneySend money to your friends or start collecting money; Get the PayPal AppManage your account on your mobile; Pay with CreditAdd a credit limit to your PayPal account; Search for DealsPay with PayPal and save money Be sure to close cases within 36 days, or eBay will automatically close the case and you will not receive the final fee credit. 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