TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. We are working to process all new and outstanding refund … By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. Or, if you’d like to chat it through, you’ll be able to do so with one of our Travel Advisors by calling us – we’ve set up many of our Travel Advisors to work remotely. For more details relating to refunds for pre-purchased experiences visit here . Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. If you booked online, or on the TUI App, please call 1850 946 164. Good Evening, this is my first post, so please be kind. My refund credit note arrived on the 11th May 2020. On the 21st of May my wife received email from TUI with links to new online form to obtain refund of cancelled holiday of 13/05/20 (She received her credit voucher from them a couple of weeks ago) The form asks for booking ref, travel date, lead passenger name, then she cannot proceed any further because the site does not … They will now be able to apply for a cash refund through an online form. TUI introduced a new self-service online application for refunds after admitting it had kept customers waiting too long and says that once a refund is requested, it will now be paid within four weeks. You can use your refund credit on the TUI website. Web customers will receive their refund back on their original payment method, while retail customers will be contacted to process the refund. ... TUI new form for refund - Page 2. Guests who have booked through agencies based outside of the UK should please approach their travel agents to process the refund. Please note we are only able to process refund requests via this online form because of the demand on our Customer Contact Centre. The refund form says for retail customers they will be in touch once a request has been submitted, i assume for bank details to send it back to. You can access TUI’s refund request form HERE. If you booked online or on the TUI or First Choice App, you can call between 9am and 7pm from Monday to Friday, 9am and 5pm on Saturday and 10am and 5pm on Sunday. The below form should only be used to request a refund for your voyage fare. I booked a holiday for the 10th May 2020 with Tui which was cancelled due to the current situation. Once you have received a refund credit code, you can apply for a cash refund online. • If you’re unable to accept a refund credit and you have received your refund credit code, please use our refund request form to apply for a cash refund. 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