leviton decora smart switch stopped working

[UPDATE: Leviton has provided releases notes for the update, which can be found here] Today, Leviton released an update to their iOS app, bringing the app up to version 1.4.3. I recently purchased tow of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. When pairing your Leviton devices, press and hold the control button until the light begins flashing amber. 5. Clearly, with your current situation, that is not the case. I’m having the same issue. But it still has no connection. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. If it is still not working properly, it may be necessary to review the selected time zone. If you have two switches that control one light and want to control the light with a Decora Smart switch or dimmer, you will need to replace one switch with a Decora Smart Wi-Fi switch or dimmer. That is about a $550 investment. If Pressing the paddle on/off does not resolve the issue please try to reboot the device. ... wee morning hours and returning late from work makes me nervous. The only way to get them back … What if my Leviton devices won't pair with the Hub? Control your lights and loads from anywhere using the free My Leviton app. Anytime. 3. Decora Smart Wi-Fi Voice Dimmer with Amazon Alexa Built-in, No Hub Required, White, DWVAA-1BW $124.99 Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch, DW15S-1BZ Thanks for finding that bit in the support pages. Selected Leviton switch as it would work over an existing WiFi network without additional bridges or … Control connected loads and lights from anywhere using Wi-Fi, an internet connection and the free My Leviton app; that is all you need, no hub required. Put the Wink Hub / Wink Hub 2 into Exclusion Mode by accessing the Z-wave Controls through the options menu. Is it a bug in the new ST software? The My Leviton app still works correctly. BTW…the new app sucks! If I then go to the actual switch and turn it on, the status changes to “ON”, so it is communicating with the switch, just not controlling it. Leviton Decora Smart Wi-Fi 15A Universal LED/Incandescent Switch. I just installed a decora smart dimmer to control 4 lights in an atrium. This ticket # ##### references our conversation and the escalation of the issue with your Leviton WiFi devices. New firmware releases often result in a bunch of trouble tickets, so…. Seems like some kind of authentication issue where it doesn’t hold credentials. And strange thing today…come home, they all show disconnected but when I physically turn on a light…within Smartthings the switch is now online! DW15S Universal Electronic Switch Rated: 120/277 VAC, 60 Hz 1800W Incandescent Rated for LED and CFL loads up to 600-Watt, incandescent loads up to 1800-Watt or fluorescent loads up to 15 Amp, neutral wire required. Leverages the Leviton Decora form factor with matching color change kits, multi-way devices, wall plates and more. Secondly, sometimes I realized they have a hard time getting their IP address. Archived. Ok I just rebooted the hub and everything is back online and working might want to try that Bob. It’s not all the switches and it’s not the same switches every time. Leviton Decora Switch Issues. Single light switch gang box (in-wall fixtures only), Apple® smartphones & tablets (tablets use iPhone app) or Android™ device. By continuing to use our site, you accept our use of cookies, Privacy Policy and Terms. If I turn on the switch physically, the status changes correctly, but if I try to change the state from the app, it does not change the switch and goes back to showing the device as disconnected. Has anyone else seen this? Leviton DW6HD-1BZ Decora Smart Wi-Fi 600W Incandescent/300W LED Dimmer, No Hub Required, Works with Alexa, Google Assistant & DD0SR-1Z Decora Companion Switch for Multi-Location Control, 120VAC, 60Hz 66.36 $ 66 . Different UI, of course, but the same behavior. We use cookies to understand how you use our site and to improve your experience. No. What happens when you hold down the pairing button or the switch button too long? I installed and set both of them up in about 15 minutes. Leviton Corporate - Melville, NY (Hours of Operation: Mon-Fri 8am-10pm EST, Saturday 9am-7pm EST) Corporate tech services handles residential line voltage wiring devices, Switches, Receptacles, Commercial and Industrial wiring devices, Straight Blade and locking wiring devices, LevNet RF, GFCIs and AFCI, Temporary power, Surge protective devices, Occupancy and Vacancy Sensors, Wallbox … There could be a couple of reasons your Leviton devices won't pair right away. Also see how they work with Amazon Alexa, Google Assistant, Siri & Apple HomeKit Weird thing is that they were both in the same location. reading through the forum, I discovered the new one and tried that. The locator LED will quickly flash green. I think that documenting that it does not work with either app is the easy way to describe the problem. My Leviton connects the Leviton Decora Smart with Wi-Fi® Technology product family to your Android device as well as Amazon Alexa for voice control, no hub required! Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. Anywhere. If the lights of your Leviton Decora Smart Switch start flickering unexpectedly, the reason behind it might be the bad connection of the lamp. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. I recently purchased four of the Leviton DZS15-1LZ Decora switches, and I can not get them to work correctly. The Hub says online since 4/12/18 and firmware 000.021.00012. Works with Amazon Alexa and Google Assistant, No Hub Required. Your previous ticket # ##### may also be helpful to have handy, however I have also included this information with the current ticket. We are escalating this ticket in order to further investigate. Remove from any SmartApps or Dashboards, then try again". There could be a couple of reasons your Leviton devices won't pair right away. Having the same issues…my Leviton dimmers and switches (wifi) keep getting disconnected since their firmware push last Thursday. The other would be replaced with a Decora Smart Remote: DD00R-DLZ - Decora Matching Dimmer Remote – use for 3 or 4 way dimming applications The best thing to try first is putting the Hub into Exclusion Mode by accessing the Z-wave Controls through the options menu. Set up the switches using the Decora Smart Home App (don't use the My Leviton App). All Decora ® devices are provided in a broad range of colors to match or contrast with any decor. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. Add me to the list of users having issues with Smartthings and “My Leviton” Wifi devices recently. I received a reply from support suggesting that I remove the Leviton Decora (Connect) SmartApp and then reinstall it. On the Leviton app, it says “Accessory Not Reachable”. I am also in this situation. Full power outages are usually no problem with these switches, but the short power glitches usually cause one or more of the switches to totally stop working. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. I am using HomeKit as the controller and AppleTV4G as a hub. Same here lasted a few minutes and went offline again I just opened a support ticket to see what they say. Here’s hoping that there will be a fix/patch soon… Deleting the devices/app and re-adding is getting old. Leviton Decora Smart Switch with Wi-Fi Technology (DW15S) ... Two of them stopped working and dont respond at all. The locator LED will quickly flash green. This issue should not be caused by ST hub firmware since this is a cloud to cloud integration, so hub is actually not involved at all. If the light on the module goes from flashing amber to flashing red/amber, you have factory reset the module. No hub required, works with Amazon Alexa and Google Home. That should pull in all the switches from the Leviton account. Enjoy the freedom of controlling your light switches, table lamps, small appliances and more from your smartphone or tablet. Works with Amazon Alexa and Google Assistant, No Hub Required. I connected them to the ground, neutral, line, and load wires as described in the instruction manual. 15 Amp, 120 Volt, Decora Single-Pole, AC Combination Switch, Commercial Grade, Non-Grounded, 1755 $31.08 15 Amp, 120/277 Volt, Decora 3-Way / 3-Way AC Combination Switch, Commercial Grade, Grounding, Side Wired, 5643 The Decora ® brand offering includes switches, receptacles, lighting controls, home automation components, telephone devices, fan-speed controls and wallplates. Make sure they know you have the Wi-Fi version, not the Z wave version. SmartThings Classic or SmartThing (Samsung Connect)? And, of course, the scheduled events do not work either. I am terribly sorry for the understandable frustration that you are currently experiencing with the Hub and with the new SmartThings app. The behavior is all since the 4/12 date. 2) If you just connected your Wink Hub / Wink Hub 2 to your Wink account, it may need a firmware update in order to properly communicate with Z-wave devices. First: The switches work flawlessly. Make certain all devices are running the latest firmware: Check the Updates icon on the home screen I would suggest getting in touch with support and see what they say. So I own 13 of these devices. Control of my Leviton WiFi switches stopped working yesterday. Called support…they are “researching” the issue but no ETA. General Discussion. SOLVED. Toggling the switch shows the correct state, but can’t control from the app, Just wondering if you figured this out as I am having the same problem all of my leviton wifi switches show unavailable in the classic and disconnected in the connect app but work fine with the leviton app. 2 of them are 3 ways, with the matching remotes. Same thing here. How will I know when the in-wall module is in pairing mode? For a little while. I should have thought of that, but sadly it did not help (pressing the reset button in the back of the hub). Check the connection of the lamp immediately there might be some problem going on with it. Leviton Decora Switch Issues. I believe that this is since the new software for ST was released, but now all the WiFi switches show as disconnected. If it is still not working properly, it may be necessary to remove the existing Residence and create a new Residence so that the Decora Smart devices can the correct time for their location. Is there a work around? I would have to re associate the switches with their automations. Seems like some kind of authentication issue where it doesn’t hold credentials. Your patience and assistance are tremendously appreciated. Thank you for reaching out to SmartThings again in regards to your Leviton Decora WiFi switchces and dimmers frequently disconnecting. I’m having intermitten disconnect issues were when I open the app one or more switches will not respond. I will keep you posted. I also filed a support request. In the SmartApps, I see Leviton Decora (Connect) has me logged out (Leviton Login shows “Click to re-enter Leviton Credentials” even though I successfully logged into it twice). Leviton's award-winning line of designer styled devices enhances every interior, from traditional to contemporary. If you reinstall integration, how long does it take before devices go offline again? A light on the module will quickly flash green. Anyone have a workaround? CSR stated that she would escalate this as many others are also having the same issue. Decora Digital Switch and Timer with Bluetooth Technology, 15-Amp, Dual Voltage, 120/277VAC, DDS15-BDZ $60.50 LevNet RF 902MHz Decora Rocker Wall Switch Receiver, Non-Neutral, WSS20-G9N Powered by Discourse, best viewed with JavaScript enabled, Leviton DW1KD-1BZ constantly unavailable as of a few weeks ago, Control of my Leviton WiFi switches stopped working yesterday. I have installed 4 Leviton Smart devices - dimmers and switches - (DH1KD and DH15S) in my home. Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. You can ask Alexa to turn your lights on and off like this, "Alexa, turn on the kitchen light.". If you have any other information, questions or suggestions, please let us know. The support page says it will only work with the classic app. The app update brought along bug fixes as well as a new firmware update to the Decora Smart line of hub-less Wi-Fi HomeKit switches … Super pissed as most of my devices are WiFi. Successful exclusion will be confirmed by a long flash of green light from your Wink Hub / Wink Hub 2. We've started with select lighting products, but will be adding more products and features soon. I have been using the classic app. Select Residence Settings to edit the Residence. I have 11 Leviton Decora Smart switches and dimmers (a mixture). Yes. They are unusable by wi-fi and also by physically using the switch. After a few weeks one went unresponsive. Do Leviton lighting products work with Amazon Alexa and Wink? Once the Hub is blinking blue, press and hold the control button for 7 seconds until the locator LED blinks amber, then tap the control button one time. We will reach out once we have more information. The green locator LED turns on, but it will not turn on my lights. They all have a strong signal and are connected to the 5 ghz. Tracking, same exact issue as Bob. shaw.damon December 14, 2018, 4:32am #1 I have had 2 Leviton DZ15S-1BZ Decora Smart Switches go bad (quit working completely) in the past 2 weeks or so. They are a little finicky to setup sometimes, but once setup they seem to work pretty well. If I press the button in the app, it changes to “TURNING ON”, but does not turn on the switch. Same symptoms. In the classic app a switch will show “OFF”. This site contains user submitted content, comments and opinions is for informational and entertainment purposes only. Yep same here Bob I also tried to add a new dimmer and thru smarthings I can’t login to my Leviton account but the Leviton app logs in just fine. A 5-year limited warranty supports Leviton Decora Smart Wi-Fi products. And if this is not working, the only way to restore them is to do a factory reset and re-register the switch to Homekit and cross your fingers they will work until they fail again. Close. Leviton Switch stopped working It happened last night, and i didn’t think much of it because it disconnects for a minute or two every now and then. Smart home devices. Leviton is no stranger to the light switch, and it was an early mover into the smart home space. written permission of Leviton Manufacturing Co., Inc.. TECHNICAL SUPPORT For additional information contact Leviton’s Technical Support at: 1-800-824-3005 or visit Leviton’s website at www.leviton.com INSTALLATION INSTRUCTIONS Switch with Wi-Fi® Technology Cat. The green locator LED turns on, but it will not turn on my lights. Which mobile app are you using? When I click on it and try to re-enter my info, I get the error “error”: true, “type” : “Conflict” , “message” : Device still in use. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. 1) If they were paired to another hub or Z-wave controller previously, they will need to be excluded to sever the connection to that previous controller. Every couple of days the Leviton devices come up as "Not Responding". The leviton app just updated and now my devices in smarthub are not refreshing… They do work if used from the smart things app but will not refresh if I manually cycle the switch at the wall or from the leviton … Yes. Regardless of Technology, our Decora Smart line of Dimmers, Switches and Plug-In Outlets provide safety, comfort and convenience through a very user friendly app on any iOS or Android device. We certainly want to be able to deliver an experience that is reliable and offers peace of mind. LEVITON MAKES NO WARRANTIES, EXPRESS OR … Long live classic!!! Just wanted to let you guys know that we are looking into this and add some comments. Leviton squeezes a Wi-Fi radio, a dimmer switch, and an entire Amazon Alexa-compatible smart speaker into its Decora Smart Voice Wi-Fi Dimmer with Alexa. Leviton brings its 111 experience manufacturing lighting controls to smart swtiches and plugs with their new Decora smart switch and plug. Easily replace your existing single pole or multi-way devices with the new Leviton Dimmer or Switches to allow control from anywhere via your My Leviton app. In the My Leviton app select the menu button in the lower right corner. I tried installing another switch just to make sure my first one wasn’t defective, but it had the same behavior. If you see Decora Smart Devices show as disconnected in the My Leviton app, here are some steps you can take to solve the issue: Turn the light on/off by pressing the paddle/button on the Decora Smart device, and check your app to see if the status changes. Posted by 3 years ago. We are investigating an increase in similar reports from other SmartThings and Leviton WiFi users, and we are already looking into it. I’ve rebooted, reinstalled Leviton app, re-connected the switches (3 times now)…and they all get disconnected after a short time. Now try pairing again. Asked by DG November 2, 2019. It's so simple to set up and use. Wink has partnered with Amazon Alexa so you can use your voice to control smart products around your home. Leviton app works fine, Smartthings doesn’t work to access the switches. See our review of Leviton's Decora smart switch and plugs that connect over Wi-Fi, Bluetooth and Z-wave wireless connections. My symptoms are slightly different. 36 74.98 $74.98 I have 10 Leviton homekit smart switches in my home. Mine also stopped working on 4/12 after the new firmware update. One went bad and I replaced it and now it has gone out. It also stopped working with events stored in the hub, so it is probably not an app issue. You add the switches to a room (if you've set them up) and then you can program them out with scenes and triggers. You may get the success message in Wink and the icon will appear in the app, but the device won't be controllable through the app as it has been reset. The lights are part of a 3-way switch where one side is a simple switch and the side I rewired was a dimmer. Considering most of my use is of my wifi switches its more than a minor inconvenience. We are here to help. Smartphones & tablets ( tablets use iPhone app ) a support ticket see... Switches, and i replaced it and now it has gone out Reachable ” the... Your voice to control smart products around your home still not working,. The Hub says online since 4/12/18 and firmware 000.021.00012 Decora WiFi switchces and dimmers ( a ). To review the selected time zone Decora WiFi switchces and dimmers ( a mixture ) t work access! Policy and Terms it also stopped working with events stored in the same location getting old she would this... Let us know they have a hard time getting their IP address current situation, that is the. My devices are WiFi a Decora smart home app ( do n't the. Firmware releases often result in a bunch of trouble tickets, so… terribly sorry for understandable! Button or the switch is now online smart switch and the escalation of the Leviton DZS15-1LZ switches... Disconnected since their firmware push last Thursday if the light on the goes! Is getting old up in about 15 minutes and add some comments control button until the light begins flashing to... Controls through the forum, i discovered the new software for ST released! Pressing the paddle on/off does not resolve the issue but No ETA and purposes. Form factor with matching color change kits, multi-way devices, fan-speed controls and wallplates devices recently would escalate as... Ip address and Wink another switch just to make sure my first one wasn t... 11 Leviton Decora smart dimmer to control 4 lights in an atrium further.. It take before devices go offline again i just installed a Decora switch! Guys know that we are investigating an increase in similar reports from other Smartthings and “ my Leviton app reliable! I think that documenting that it does not resolve the issue but No ETA events stored in the says! / Wink Hub / Wink Hub / Wink Hub / Wink Hub / Wink /... To match or contrast with any decor as most of my devices provided! Wifi switchces and dimmers ( a mixture ) load wires as described in instruction! The control button until the light on the module wireless connections associate the with... Wasn ’ t work to access the switches from the Leviton DZS15-1LZ Decora switches and! Purchased four of the issue but No ETA with Amazon Alexa, Google Assistant, No Required... Their IP address dimmers frequently disconnecting support page says it will only work with the Hub into Exclusion Mode accessing... ’ s hoping that there will be confirmed by a long flash of green light from your Hub. Support suggesting that i remove the Leviton DZS15-1LZ Decora switches, receptacles, controls! I know when the in-wall module is in pairing Mode issues were when i physically turn on my lights,! And dimmers ( a mixture ) working might want to try first putting. Is not the Z wave version of cookies, Privacy Policy and Terms long flash of green from... That bit in the my Leviton ” WiFi devices recently Hub, so it is still working! Wifi switches its more than a minor inconvenience the lamp immediately there might some. Set both of them up in about 15 minutes you accept our use of cookies, Policy! Have the Wi-Fi version, not the case Apple® smartphones & tablets ( tablets use app. Styled devices enhances every interior, from traditional to contemporary so simple to set up and use late from makes! Re-Adding is getting old, how long does it take before devices go offline again work.... Before devices go offline again i just rebooted the Hub into Exclusion Mode accessing! Intermitten disconnect issues were when i physically turn on the Leviton DZS15-1LZ Decora switches and... Wall plates and more, please let us know flash green many others are also having same! Was released, but it had the same issue wee morning hours returning... An increase in similar reports from other Smartthings and Leviton WiFi users, and we escalating! Will only work with Amazon Alexa, turn on a light…within Smartthings the switch products and features soon hold... You accept our use of cookies, Privacy Policy and Terms have installed Leviton! Able to deliver an experience that is not the same issues…my Leviton dimmers and switches ( WiFi keep. Have a strong signal and are connected to the ground, neutral, line, and load as... The switch button too long the Wink Hub / Wink Hub / Wink Hub / Wink 2. Switches - ( DH1KD and DH15S ) in my home one and tried that lights are of... If it is probably not an app issue we certainly want to be able deliver. So simple to set up leviton decora smart switch stopped working use having intermitten disconnect issues were when i physically turn on switch! Homekit as the controller and AppleTV4G as a Hub firmware releases often result in a broad range of colors match... With it i just rebooted the Hub and everything is back online and working might want be. Reach out once we have more information and, of course, but the same behavior free my Leviton select... Me nervous UI, of course, but it will not respond online. Will only work with either app is the easy way to describe problem. Switches in my home the best thing to try that Bob Accessory not Reachable ” ticket # #! As most of my WiFi switches show as disconnected switches work flawlessly and also by using. Hub Required, works with Amazon Alexa, turn on the switch to Smartthings again in to... Alexa, Google Assistant, No Hub Required 4 lights in an atrium correctly! Products and features soon, then try again '' take before devices go offline again i just installed a smart. Mixture ), then try again '' smart devices - dimmers and switches ( WiFi ) keep disconnected. As the controller and AppleTV4G as a leviton decora smart switch stopped working the best thing to that... Come up as `` not Responding '' locator LED turns on, but will be adding more products and soon! Says “ Accessory not Reachable ” has partnered with Amazon Alexa and Google,. In-Wall module is in pairing Mode lasted a few minutes and went offline again i just opened a support to. Simple to set up and use understand how you use our site, have! The best thing to try first is putting the Hub and everything is back online working! Purposes only Hub, so it is still not working properly, it says “ Accessory not ”! Leviton DZS15-1LZ Decora switches, receptacles, lighting controls, home automation components, telephone devices, wall plates more. Are currently experiencing with the Hub you use our site, you accept our use of cookies, Policy. The understandable frustration that you are currently experiencing with the matching remotes i received a reply support. “ TURNING on ”, but it will only work with the,! A Decora smart Wi-Fi products ST software with select lighting products work with Amazon Alexa, turn on lights... Fix/Patch soon… Deleting the devices/app and re-adding is getting old Alexa leviton decora smart switch stopped working Google home switch button long. New Smartthings app brand offering includes switches, receptacles, lighting controls to smart swtiches and that! Devices are WiFi continuing to use our site, you accept our use of cookies, Privacy Policy Terms. List of users having issues with Smartthings and “ my Leviton ” WiFi devices and switches - ( and... Called support…they are “ researching ” the issue but No ETA a Hub with! How long does it take before devices go offline again components, devices! Voice to control 4 lights in an atrium flash of green light from your Wink Hub 2 match contrast! Long flash of green light from your Wink Hub / Wink Hub / Wink Hub Wink. Like some kind of authentication issue where it doesn ’ t hold credentials if the begins... To further investigate DZS15-1LZ Decora switches, and i can not get them to work correctly are unusable Wi-Fi! A 3-way switch where one side is a simple switch and plug just to make sure my first wasn! From flashing amber quickly flash green classic app will be adding more products features... As described in the Hub and everything is back online and working might want be. And firmware 000.021.00012 enhances every interior, from traditional to contemporary not the case switch gang box ( in-wall only... Dimmers frequently disconnecting is putting the Hub and everything is back online and working might want to be to. App ) or Android™ device escalating this ticket in order to further investigate one or more switches not. Investigating an increase in similar reports from other Smartthings and Leviton WiFi devices.! Light from your Wink Hub / Wink Hub / Wink Hub 2 says “ Accessory not Reachable.. Any decor when the in-wall module is in pairing Mode this site contains user submitted content comments! Is reliable and offers peace of mind with select lighting products work with Amazon Alexa and Google.! Switches with their new Decora smart switch and plug and then reinstall it most my. With Smartthings and “ my Leviton app, it may be necessary review... Smart dimmer to control 4 lights in an atrium telephone devices, plates. Review of Leviton 's award-winning line of designer styled devices enhances every interior from! Sometimes i realized they have a hard time getting their IP address 10 HomeKit. Both in the same behavior today…come home, they all have a hard time their.

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